Subcategories

• Remote Call Recording Storage

    Remote Call Recording Storage Remote Call Recording Storage is an enhancement to the included call recording available within the...

  May 28th, 2024 1959 views 0 likes
• System Extension Numbers

  A few ranges of extensions have been reserved for system use only. 311-911: Services Please see our article on these...

  March 27th, 2024 2548 views 0 likes
• 211, 311, 411, 511, 611, 711, 811, 911, 933 and 988 Reserved Numbers

  Local Information and Emergency Numbers When using the Business Phone or Residential service the following actions are unavailable: N11 Number...

  March 27th, 2024 4591 views 2 likes
• Hot Desk

  Rules/Prerequisites To receive calls at the shared workspace, the user must activate the device, which is then associated with them....

  June 11th, 2024 3346 views 2 likes
• v44 Release Notes

    Topic Reference New Endpoint Support Snom M500/M55/M58 Snom Provisioning New Endpoint Support Snom D713   New Endpoint Support Snom...

  June 11th, 2024 1985 views 0 likes
• Working with Time Frames

  Prerequisites Please review adding answering rules. Answering rules are essential to applying your schedule. Time Frames are covered in more...

  June 12th, 2024 2766 views 0 likes
• Ringback from Call Park- Distinct Ringback

  Prerequisites Please note ringback to a static destination (call queue or auto attendant), use call park extensions 5801-5820. Ringback is...

  June 14th, 2024 2614 views 0 likes
• Ring Groups

  Prerequisites  A minimum scope of Office Manager is required. Ring Groups can only support a limited number of users. On...

  June 17th, 2024 2717 views 0 likes
• SNOM M500 Provisioning

  SNOM M500 Provisioning  Features that cannot be configured in our v44 upgrade The M500 (BLF/speed dial/call park keys/etc. are not...

  June 18th, 2024 2130 views 0 likes
• Call Recording Transcription and Sentiment Analysis

  Prerequisites: Access to the portal with Office Manager or greater scope.  This is a billable add-on feature, please contact your...

  July 8th, 2024 2298 views 0 likes
• Unlimited Long Distances and Fair Usage Policies

  It includes calling to most areas in Canada but does not include the Yukon and NWT and some independent operating telephone company...

  March 15th, 2024 1606 views 0 likes
• Portal Account Codes

  Prerequisites Access to Manager Portal to view PAC  (Portal Account Codes). Any other setup aside from the two methods described...

  July 22nd, 2024 1203 views 0 likes
• Star and Feature Codes

  Below is a list of the currently supported star and feature codes that can be used with your phone. Call...

  July 22nd, 2024 2933 views 0 likes
• Record a Voicemail Greeting

  Prerequisites Access to the Manager Portal Basic User or Higher user scope A registered phone.    Log into the portal...

  July 22nd, 2024 1533 views 0 likes
• Adding Agents to Call Queues

  This guide will go over adding agents to Call Queues and configuring them for those Queues. Prerequisites Call Center Supervisor...

  July 23rd, 2024 1247 views 0 likes
• Nonprofits Get 50% Off

  Prerequisites The organization must provide proof of charity or nonprofit status, a link to either of these 2 websites, or...

  August 26th, 2024 1719 views 0 likes
• Phone System Integrations - UC Link

  Prerequisites: Windows or Mac Operating system License key Login credentials for the phone system portal Note: Supported features may vary...

  August 17th, 2024 4425 views 0 likes
• Multi-factor Authentication Enforcement

  Important Call To Action: Please get in touch with the partner team to get a Multi-factor Authentication (MFA) report scheduled...

  September 20th, 2024 2927 views 0 likes
• Cloud Security Principles: Safeguarding Data in the Cloud

  Cloud Security Principles: Safeguarding Data in the Cloud As businesses increasingly migrate to cloud environments, ensuring the security of sensitive...

  October 3rd, 2024 1562 views 0 likes
• Accessing your Company Tickets Portal

  The Company Tickets Portal is a feature that allows companies to view and manage their tickets while interacting with the...

  January 28th, 2025 1389 views 0 likes
• blueButler Integration

  Prerequisites: The blueButler integration and a system user with a Office Manager scope is required. Please contact your account team...

  January 24th, 2025 1169 views 0 likes
• Guide to Paging

    Prerequisites: Verify that your specific phone models are capable of paging. These instructions won't work unless the device itself...

  May 30th, 2025 790 views 0 likes
• Canadian Phone Number Portability: Port Request Rejection Reasons and Actions

  Number portability in Canada allows customers to retain their phone numbers when switching between service providers. However, porting requests can...

  June 16th, 2025 1063 views 0 likes
• How do I use my Voicemail?

  Prerequisites Access to the Portal with Basic User access or higher.    Voicemail is a fundamental telecommunications feature. This article...

  July 9th, 2025 828 views 0 likes
• SMS Configuration - Hosted PBX

  Prerequisites SMS and SMS with MMS are add-on services per number. If you are provisioning SMS for a call queue...

  August 14th, 2025 261 views 0 likes
• Answering Rules

  Prerequisites Basic User Access to Manager Portal or higher  Site Managers and higher may modify answering rules for other users....

  September 12th, 2025 664 views 0 likes
• Call Recording

  Prerequisites Office Manager Access to Manager Portal or higher. Enabling Domain level call recording reguires a reseller or higher scope....

  September 24th, 2025 379 views 0 likes
• Porting Guidelines

  Prerequistes Access to conduit.    Guidelines for Porting Phone Numbers: Single and Multiple Requests Porting phone numbers can involve various...

  September 26th, 2025 493 views 0 likes
• How can I set up SMS?

  Prerequisites SMS is an add on service that must be added to the appropriate portal.  Please contact your account Team...

  October 14th, 2025 390 views 0 likes
• Hosted PBX Terminology

  This article defines the core terms used within a Hosted PBX system. Understanding these terms helps you navigate the portal,...

  November 18th, 2025 412 views 1 likes
• SMS Troubleshooting

  Prerequisites SMS is an add-on service and must be enabled for the user. Enabling SMS after the service has been...

  December 1st, 2025 37 views 0 likes
• Setting Up Night Mode using Speed Dial

  Prerequisites Basic User Access to  the Portal or higher  NOTE: Basic Users may only configure night mode for themselves. Site...

  December 15th, 2025 172 views 0 likes
• How can I request a custom phone number with specific starting or ending digits?

  Prerequisites To request a Vanity number you must have access to forms in Conduit or your representative must make the...

  December 22nd, 2025 147 views 0 likes
• Caller Number tagged as SPAM

  Prerequisites Access to the portal with reseller or higher scope to update the Caller ID or Office Manager or lower...

  January 21st, 2026 104 views 0 likes
• Hosted PBX Multi-factor Authentication MFA

  Prerequisites Access to the portal.    What is Multifactor Authentication? When you sign into your online accounts - a process...

  January 30th, 2026 114 views 0 likes
• PIPEDA Compliance What Does it Mean for You

  Your Communications Are Protected by Design Cloud-based telephony systems carry some of the most sensitive information in your business: who...

  February 13th, 2026 117 views 1 likes
• What Your Port Status Notification Means (and What to Do Next)

  When you transfer your phone number to your Hosted PBX, you'll receive automated email updates about your port request if...

  March 8th, 2026 25 views 0 likes
• Hosted PBX Sandbox Credentials Synchronization

  Prerequisite Reseller access to the Hosted PBX portal.    This article provides details on data synchronization between production and sandbox...

  March 18th, 2026 22 views 0 likes