Porting Guidelines
Table of Contents
Prerequistes Guidelines for Porting Phone Numbers: Single and Multiple Requests Overview of the Number Porting Process Submission Requirements For Single Account Number Porting For Multiple Accounts or Numbers Disconnection of Non-Ported Numbers What Documents Are Needed to Port Local DIDs and Toll-Free Numbers? Documentation for Porting Numbers Porting Local DIDs and Toll-Free Numbers Together Porting Only a Toll-Free Number Preparing and Submitting Your Port Request 2. Handling Submission Errors 3. Post-Approval Steps Additional Tips for Trouble-Free SubmissionsPrerequistes
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Guidelines for Porting Phone Numbers: Single and Multiple Requests
Porting phone numbers can involve various steps and considerations, especially when handling single or multiple requests from one or several accounts. This guide provides an overview of requirements and best practices for a trouble-free porting process.
Overview of the Number Porting Process
Phone number porting refers to transferring numbers between providers or accounts while maintaining service levels. Whether porting a single number or multiple numbers, clarity in documentation and process understanding is crucial.
Submission Requirements
For Single Account Number Porting
Always submit the full invoice for the account as a PDF file. Highlight the specific numbers you want to port to avoid confusion. This ensures that all information on the invoice matches the letter of authorization (LOA) and reduces the likelihood of errors during the porting process. The carriers frequently reject screenshots of the LOA and Invoice; these items must be submitted as a clear PDF
For Multiple Accounts or Numbers
You can submit:
- All or just certain numbers from a specific account.
- A request for selected numbers on the same account to be cancelled or left active.
If porting from multiple accounts, submit separate requests for each account. This prevents overlap and ensures accurate processing of each submission.
Disconnection of Non-Ported Numbers
Numbers not part of the port request will not be cancelled automatically.
You must manually request cancellation of any non-ported numbers you no longer need. You can add instructions under the port request form's additional comments and instructions section.
What Documents Are Needed to Port Local DIDs and Toll-Free Numbers?
When transferring (porting) your telephone numbers to another service provider, specific documents are required depending on the type of numbers being ported. This guide will outline the documentation needed to port local Direct Inward Dialling numbers (DIDs) and toll-free numbers, catering to different customer scenarios.
Documentation for Porting Numbers
Porting Local DIDs and Toll-Free Numbers Together
If you are porting both local DIDs and a toll-free number, the following documents are required:
Invoice: A current bill or account invoice (can be the same for local DIDs and toll-free numbers if all items are under the same account).
Letter of Authorization (LOA) - Required for the local DIDs specifically.
RESPORG - Required for the toll-free number.
Porting Only a Toll-Free Number
If you are porting only a toll-free number, you will need:
RESPORG - This is the essential documentation to authorize the transfer of your toll-free number.
Current Bill/Invoice - It must be dated within the last 30 days to validate account ownership.
Preparing and Submitting Your Port Request
To initiate a port request:
- Check Conduit to review the rate center information by navigating to Tools > Footprint. Enter the number that you want to port into the search field. You are looking for a green check mark under the port column.
- Submit the Letter of Authorization (LOA) and the service address documents to the UnitedCloud Inc. porting team. These documents are essential for verifying that the number you wish to port is eligible and belongs to you. Once these are provided, the request will be processed, and any updates (e.g., acceptance or rejection notices) will be communicated to you promptly. The LOA form is also located in Conduit and can be found by navigating to Forms > Telephone Numbers > Local Number Port.
2. Handling Submission Errors
If you encounter an issue during the submission process, such as providing an incorrect LOA address, here's what you should do:
- Prepare and submit an adjusted LOA with the correct address.
- Resend the updated documents to ensure the information aligns with porting requirements.
Promptly addressing errors minimizes delays in your port request.
3. Post-Approval Steps
Once your port request is approved:
- Your number will be added to your account for configuration.
- After the port completion date, perform a functionality test to ensure the number operates as expected. Testing includes making and receiving calls or texts using the newly ported number.
Additional Tips for Trouble-Free Submissions
- Please double-check the accuracy of all provided information, including account numbers, billing details, and the numbers to be ported.
- Highlighting numbers on the invoice can reduce processing delays.
- Submit all necessary documents (invoices and LOAs) simultaneously to avoid complications.