When you transfer your phone number to your Hosted PBX, you'll receive automated email updates about your port request if you are doing the port directly or your representative will see the notifications if they are doing this work for you, this is the most common scenario. 

These notifications keep you informed as your number moves from your old provider to our network. Here's what each status means and what you should do.

Port Confirmed: Your Request is Approved

What it means: We've verified your information with your current provider, and your port request has been accepted. Your number is now scheduled to transfer.

What to do:

• Keep your old service active (don't cancel it yet)
• Watch for a validation text message from your current provider
• Wait for the next status update

Timeline: Wireless ports typically complete within 2.5 business hours. Landline ports can take up to 3 business days.

Port Rejected: Action Required

What it means: Your port request couldn't be processed because the information doesn't match your current provider's records.

Common reasons for rejection:

• Account number or PIN is incorrect
• Name or address doesn't exactly match your current account
• Phone number is already cancelled or inactive
• Missing or incorrect IMEI number

What to do: 1. Check the rejection email for specific details 2. Contact UnitedCloud support with your current provider's latest bill 3. We'll help you resubmit with the correct information 4. Keep your old service active until the issue is resolved

Port Completed: You're All Set

What it means: Your number has successfully transferred to UnitedCloud. You can now use your phone number on our network.

What to expect:

• Your old SIM card will show "No Service" or "SOS Only"
• Your new UnitedCloud SIM will receive calls and texts
• You'll receive a confirmation text on your newly activated number
• You can now safely cancel your old provider's service

Important: Respond to the Validation Text

During the port process, your current provider will send a validation text message to the number being transferred. You must respond (usually by replying "YES") within 90 minutes to approve the transfer. Missing this step is the most common reason ports fail.

What to Expect During the Transfer

Normal service interruptions:

• Brief period (4 to 24 hours) where you can make calls but not receive them
• Temporary loss of service on your old SIM before the new one activates
• Text messages may be delayed

These interruptions are normal and mean your port is in progress.

Need Help?

If your port was rejected or you have questions about your status notification, contact our ports team with your port request number and a copy of your current provider's bill.