When a caller number is tagged as SPAM in Canada, it means your mobile carrier (like Rogers, Bell) or a third-party app flagged it using AI and databases because it shows patterns of spam, fraud, surveys, or telemarketing, often due to user reports or high-volume calls, with labels like "Likely Spam" or "Possible Fraud" helping you decide to answer. If your number is being flagged as spam when you call, you can contact your carrier or use their spam reporting forms to get it reviewed and whitelisted, as the issue often resolves as databases update.

When a number is tagged as SPAM in Canada, the "symptoms" are the warnings on your phone screen, like "Likely Spam," "Spam Risk," or "Scam Likely," often accompanied by the call going straight to voicemail or being blocked (which can be represented by a fast busy), indicating the carrier's system detected suspicious patterns like high call volume, very short calls, or numerous user reports. 

Why numbers get tagged as spam

• User reports: Many users marking a number as spam.
• Robocall patterns: High-volume calling, calls from many locations, or numbers that look like common scam numbers.
• Carrier systems: Carriers use AI and analytics to identify suspicious activity in real-time.

Steps to resolve the situation:

• Verify the caller ID Format  in the portal check the user settings to ensure that the Caller ID is entered correctly.
  1. Log in to the Manager Portal

1. Navigate to Users
2. Select the user to review> select profile
3. Scroll down to the Caller ID Information section 
   Note: The Caller ID dropdown only contains the numbers that are found in the Inventory Tab
   1. Review the Caller ID Number (To change this value a Reseller or higher scope is required).
4. If the Caller ID is entered correctly, contact the receiving carrier and request that they whitelist the number. 

How to Get Your Number Whitelisted (for Businesses/Legitimate Callers)

1. Contact Carriers Directly: Each carrier (Telus, Rogers, Bell) has its own system; find their specific "Voice Trust" or spam removal page.
2. Follow Best Practices:
   • Control Call Volume: Avoid large volumes in short times.
   • Avoid "Dead Air": Ensure calls connect to live agents promptly.
   • Rotate Numbers: Use different numbers for different campaigns.
   • Ensure Compliance: Follow CASL((Canada's Anti-Spam Legislation) rules.