How can I set up SMS?
Table of Contents
Prerequisites Add SMS SMS Viewing Options Adding a Cell Phone for SMS Notifications Next Steps Need More Help?
Prerequisites
SMS is an add on service that must be added to the appropriate portal. Please contact your account Team to add SMS to your account.
Setting up SMS for your Direct Inward Dialling (DID) number allows you to receive and manage text messages efficiently across different communication platforms. This guide will help you understand how to enable SMS and configure notifications.
Add SMS
SMS numbers require an add on service please contact your account team to add SMS.
SMS Viewing Options
When SMS is enabled on a DID number, you have multiple ways to view received messages:
- Once enabled, for Hosted PBX users, SMS numbers are added to Inventory >SMS Numbers in the portal and can be assigned as an Available Number, Assigned to a User, or assigned to a Call Queue.
- For Hosted PBX, Logged-In Agents: Instant message pop-ups appear in real-time.
- For Hosted PBX, When No Agent is Logged In: Messages are automatically emailed to registered users.
- Once enabled, for UC Hospitality users, SMS numbers are added to Inventory >SMS Numbers in the portal and can be assigned as an Available Number, Assigned to a User, or assigned to a Call Queue
- Microsoft Teams Users: SMS conversations appear in a dedicated channel within the SMS app.
Adding a Cell Phone for SMS Notifications
You can assign SMS notifications to specific users or queues. The notification method depends on your service configuration:
- Messages can be routed to web or mobile apps
- Email notifications are sent if you're not actively logged in
Important: Notification setup varies by service type, including:
- Hosted PBX
- UC Advanced Softphone
- UC Hospitality
- Microsoft Teams Phones Connector
Next Steps
To complete your SMS setup, we recommend:
- Confirm your specific communication service
- Contact support for personalized configuration
- Verify your notification preferences
Need More Help?
If you require detailed assistance with your SMS configuration, don't hesitate to contact our support team. They can provide step-by-step guidance tailored to your specific communication platform.