General voicemail
Prerequisites
- Access to the portal
- Office manager scope or greater
Purpose
General voicemail boxes are primarily used as a company's primary voicemail box, where general voicemail messages get stored. This voicemail box can be accessed by anyone who knows the account's PIN.
By default, your phone will not monitor this mailbox for new messages so you will either need to manually check for new messages or use the email notification system.
Accessing
To access the mailbox, it is as simple as:
- Dial 5000 from your phone
- Enter the account number(typically 5010)
- Enter the PIN for the account when prompted
- Done!
Monitoring on your phone
You can set up your phone to monitor and display voicemail notifications, but it requires a bit of setup
- Navigate to your 5010 user's profile
- Go to the phones Tab
- Click on "Add phone."
- Add as many phones as needed (Max 5)
- For each phone, just increment it by 1 letter like above, no need to configure any other settings on the phone
- Navigate to your inventory, then go to the Phone hardware tab
- Open the button builder for the phone on which you want to enable the monitoring
- Add a line appearance with one of your newly created device extensions, i.e., 5010a (note each device extension can only be used once)
- Save and Resync
- Repeat on the other phones if you need
These phones will now be subscribed to 5010's voicemail box as well as their own!