Answering Rules
Prerequisites
- Basic User Access to Manager Portal or higher Site Managers and higher may modify answering rules for other users.
Create Answering Rule
- Log in to the Portal
- Navigate to Users
NOTE: Basic Users will navigate to Answering Rules directly
- Click on the user to update
- Select the Answering Rules tab.
- Add or edit the answering rule. To modify an existing rule, click the pencil icon next to it. To create a new rule, click Add Rule. The Add/Edit Answering Rule modal opens.
- Select or create the time frame when the answering rule applies, “Working with Time Frames.”
Answering Rule Options
| Option | Description |
|---|---|
| Enabled | Checked by default. If unchecked, the rule will be ignored and will display a black Disabled tag |
| Do Not Disturb | Automatically sends calls to voicemail without ringing |
| Call Screening | Requires Callers to state their names before connecting. User is given the option to decline the call before answering |
| Call Forwarding: Always | Immediately forwards the call to the specified destination 24/7 NOTE: We do not support 'Forward Always' to International Destinations. |
| Call Forwarding: On Active | Forwards calls to the specified destination when the user is on a call |
| Call Forwarding: When Busy | Forwards calls to the specified destination when the user is on a call NOTE: This feature is unavailable if simultaneous ring is enabled |
| Call Forwarding: When Unanswered | Forwards calls to the specified destination after the ring for time is met. If unused, calls will forward to voicemail |
| Call Forwarding: When Offline | Forwards calls to the specified destination if all devices are offline |
| Simultaneous Ring | Ring multiple extensions, devices, or phone numbers simultaneously |
| Include users extension | Chooses whether to include own extension in simultaneous ring |
| Ring all user's phones | Includes all registered devices belonging to the extensions specified. Otherwise, the user will have to note each device |
| Answer confirmation for offnet numbers | Requires cell phone numbers to press 1 if they answer to prevent calls going to offnet voicemail |
| Just ring user's extension | Rings only the device registered to the user's main phone |