Your Communications Are Protected by Design

Cloud-based telephony systems carry some of the most sensitive information in your business: who you are calling, what is said in voicemails, how your teams communicate internally, and the personal details of every user on your account. PIPEDA compliance means UnitedCloud has implemented safeguards specifically designed to protect this information, including encryption, access controls, and documented security practices that match the sensitivity of the data involved.

You Know Exactly How Your Data Is Handled

One of PIPEDA's core requirements is transparency. UnitedCloud must clearly identify what personal information is collected, why it is collected, and how it is used. There are no vague terms or buried disclosures. You have the right to know what data we hold about your organization and its users, and to access that information upon request.

Your Consent Is Always Respected

Under PIPEDA, personal information cannot be collected, used, or shared without meaningful consent. That means UnitedCloud cannot repurpose your data for something you did not agree to. If a new use for your information arises, we are required to come back to you and explain it clearly before proceeding.

Only Necessary Data Is Collected

PIPEDA requires organizations to limit data collection to what is genuinely needed. UnitedCloud does not gather personal information "just in case" it might be useful later. We collect what is required to deliver and support your services, and nothing more.

Your Data Is Not Kept Longer Than Necessary

Holding onto personal information indefinitely creates unnecessary risk. PIPEDA requires clear retention policies to ensure data is securely disposed of once it has served its purpose. This reduces your exposure in the event of a security incident and reflects a disciplined approach to information management.

You Are Notified If Something Goes Wrong

PIPEDA includes mandatory breach notification requirements. If a security incident occurs that poses a real risk of significant harm, UnitedCloud is legally required to notify both the Office of the Privacy Commissioner of Canada and the affected individuals. You will never be left in the dark about an event that impacts your data.

There Is Real Accountability Behind the Commitment

PIPEDA compliance is not a checkbox exercise. It requires UnitedCloud to appoint a dedicated Privacy Officer, maintain documented privacy policies, conduct ongoing risk assessments, train staff on data handling practices, and provide a clear process for clients to raise concerns or complaints. There is a real person and a real structure standing behind this commitment.

How This Supports Your Own Compliance

If your organization operates in a regulated industry, or simply takes privacy seriously, working with a PIPEDA-compliant service provider strengthens your own compliance posture. When your telephony provider demonstrates accountable data-handling practices, it is easier for you to meet your obligations in vendor management, data protection, and due diligence.

This is especially relevant for businesses in sectors like healthcare, legal services, finance, and government contracting, where demonstrating that your supply chain respects privacy is increasingly a requirement rather than a nice-to-have.

What Makes This Different from a Privacy Policy?

Every company has a privacy policy. Fewer have an actual compliance program behind it. PIPEDA compliance means UnitedCloud has gone beyond publishing a document and has built the operational practices, safeguards, monitoring, and accountability structures that back it up. It is the difference between saying you lock the door and actually installing the lock, the alarm, and the camera.

A Commitment That Grows with the Landscape

Canada's privacy landscape is evolving. The federal government has signalled that new, stronger privacy legislation is on the horizon, with the potential for significantly steeper penalties and expanded individual rights. By pursuing PIPEDA compliance now, UnitedCloud is laying the foundation to meet future standards, so you will not have to worry about whether your telephony provider can keep pace as the rules tighten.

What This Means in Practice

When you choose a PIPEDA-compliant provider, you are choosing a partner who:

• Protects your communications data with documented, appropriate safeguards
• Is transparent about what data is collected and why
• Respects your consent and does not repurpose your information
• Collects only what is necessary and does not retain it longer than needed
• Will notify you promptly if a breach affects your data
• Has a designated Privacy Officer and a real accountability structure
• Supports your own compliance and due diligence requirements
• Is preparing for the future of Canadian privacy regulation

Your trust is the foundation of our relationship. UnitedCloud's pursuit of PIPEDA compliance is our way of making sure that trust is backed by real, verifiable practices.