Subcategories

• Prohibited and Limited Support Devices

  T38 and Fax use of ATA's is a Best Effort use We do not recommend or support T38 fully as...

  July 22nd, 2024 1175 views 0 likes
• Customize Image Options for Phone Wallpapers

    Prerequisites You must have access to Endpoints to access the FTP directory. Use your endpoints credentials when prompted for...

  July 22nd, 2024 3002 views 0 likes
• How to Configure Multicast Paging via Override Code

  Disclaimer! Multicast paging only works on phones in the SAME SUBNET!  If a phone is on a different LAN, it...

  July 23rd, 2024 2877 views 1 likes
• How can I customize and copy one-touch button layouts for multiple phones?

  Prerequisites: Access to the portal with Office Manager or greater permissions.  Reseller or greater permissions to bulk import devices.   ...

  June 16th, 2025 587 views 0 likes
• DINSTAR MTG200 - VoIP Trunk Gateway

  MTG200 series Digital VoIP Gateways with 1/2 ports E1/T1 simply migrate your legacy PSTN networks (legacy PBX or E1/T1 service...

  June 25th, 2025 1526 views 0 likes
• How can I ensure ringtone overrides are set up and functioning correctly?

  Prerequisite Access to the portal with Office Manager or above scope.    Ringtone overrides are critical for managing customized ringtone...

  September 2nd, 2025 833 views 0 likes
• How to Ring Multiple Devices at Once

  Prerequisites Access to the portal with basic user or higher credentials.    Never miss an important call again by learning...

  November 10th, 2025 470 views 0 likes
• Troubleshoot Issues with Phone Inventory

  Prerequisites Access to the portal, Office Manager credentials are required to act on multiple users.    When using ysystems, your...

  January 26th, 2026 103 views 0 likes
• Reboot Phones in Bulk

  Prerequisites Access to the portal with a scope of Office Manager or higher is required.   Rebooting Phones in Bulk...

  March 23rd, 2026 9 views 0 likes
• Supported Devices

  Updated - August 28, 2024 Current list of Supported Devices Avaya End of Sale End of Life Firmware Version Avaya...

  August 17th, 2024 2211 views 0 likes
• Factory reset process

  Prerequisites Reseller-level permissions to clear credentials Access to portal   First Step - Clearing Auth Credentials Before factory resetting your...

  August 20th, 2024 2363 views 0 likes
• Change Local Listening Port

  Prerequisites Office Manager Scope or Higher Access to the phone's web GUI      Steps to take based on Brand...

  August 20th, 2024 1432 views 0 likes
• When to use a Gateway or an ATA

  This guide is used to help the user decide whether to use a Gateway or an ATA. Introduction Gateways and...

  August 20th, 2024 1551 views 0 likes
• Setup Manual or Softphone Device

  Prerequisites Manager Portal access with Office Manager scope   Note: Unsupported phones and many unified communication softphones require manual configuration....

  August 20th, 2024 2674 views 0 likes
• Taking a Phone Home

  Prerequisites Ensure you have a working network connection available for your phone For best results, ensure your network complies with...

  August 20th, 2024 1400 views 1 likes
• Provisioning Your First Phone

  Prerequisites Access to the portal access. The user has ALREADY been created. (If you do not have a user go...

  August 20th, 2024 1669 views 0 likes
• Clear Credentials of a Phone in the Portal

  Clearing Credentials of a Phone Prerequisites Access to the portal   In the portal, click on inventory and then "phone...

  August 20th, 2024 1445 views 0 likes
• How to Connect a Phone to the Network and Power

  How to Connect a Phone to the Network and Power Once the phone is assembled, follow the steps below to...

  August 20th, 2024 1458 views 0 likes
• Locating and Troubleshooting MAC Addresses on Shipped Phones

  When dealing with IP phones or other network-connected devices, understanding and troubleshooting the MAC (Media Access Control) address can be...

  January 7th, 2026 173 views 0 likes