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Listening and Sharing a Call Recording

Updated at January 30th, 2025

Table of Contents

Android iOS

When you record a call using your mobile or desktop app, the recording synchronizes between all your devices. This means that you can listen to the recording of a call on your mobile device, even if it was recorded from your desktop application.

Android

To access a call recording from your mobile app:

  1. Open your conversation history with a contact.
  1. Calls that have a voice recording will have a recording icon.

Recording Icon
  1. Tap on a ‘View details’ link of a call which recording you’d like to listen to.
  1. Press the play icon on the Call Details panel to playback a call recording.

Play Icon

To share a call recording with other applications on your device:

  1. Open the details of a call with the recording you would like to share.
  1. Tap on the share icon.
  2. Choose an application on your device where you’d like to send a recording.

Share Icon

iOS

To access a call recording from your mobile app:

  1. Open your conversation history with a contact.
  1. Calls that have a voice recording will have a record icon.

  1. Tap on a call which recording you’d like to listen to.

Record Icon
  1. On the Call Details panel, press the play icon to playback a call recording.

*Please check the availability of this feature with your PBX Administrator.

Play Icon

To share a call recording with other applications on your device:

  1. Open the details of a call recording that you would like to share.
  1. Tap on the share icon.
  1. Choose an application on your device where you’d like to send a recording.

Share Icon

You can choose the same application from the list and share a recording with your colleagues.

* Please check the availability of this feature with your PBX Administrator.

 


 

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