How to Record Your Conference Call

Not all subscriptions will have the recording and transcription features - please check with your account admin.

Via Phone:

1. Call the dial-in number
2. Enter your moderator PIN followed by the # key
   (You can find your moderator PIN via 'Dial-in information')
3. Press *9 to begin recording
4. Everyone will hear a message that the call is being recorded
   (This is so that we adhere to privacy and GDPR regulations)
5. Press *9 again to stop/pause the recording at any point
6. The recording will automatically end when your conference ends, and an email with an MP3 download link and playback information will be sent to the host. The same details can be found in your account under "Recordings" in the right-hand menu, as well as under "Past" calls.

Only hosts/moderators can initiate recording. More than one person can use the moderator PIN.

Via Web:

1. Ensure you are logged into your account before joining the conference.
2. The recording button is located within the menu at the bottom of your Online Meeting Room.
3. Choose whether to record audio only or  Audio & Video. By selecting video, your recording will include your video feed, screen sharing, and audio.
4. To start or pause a recording, simply click "Record".

Note: All recorded conference calls are automatically transcribed after each call, so you have a detailed transcript of your meeting. This can be found in your past conferences tab, along with your recordings. 

Recording

Managing Your Recordings

1. Download, copy and delete the recording using the Eclipse Menu at the top of the recording page. 
2. Click the Play button in the center of the viewer to launch the recording.
3. Use the video controls to move through the recording. 

The Recordings menu also shows your total storage used on the left side of the page, along with access to:

• Recordings you have uploaded
• A library of content available to share in meetings
• Files shared during past meetings
• Items moved to the trash

Meeting Transcription

All recorded calls are automatically transcribed after each meeting.

The transcription view is split into two panels:

Left Panel:

• Meeting overview
• Detailed summary
• Action items
• Poll results (if polls were used during the meeting)

Right Panel:

• Download the full transcript
• Review the attendee list
• Review the chat content from the meeting

Smart Summary provides highlights of key terms, a searchable vocabulary index, and the machine-generated transcript. This is a premium feature. If you do not see it in your account, contact your admin to verify your subscription.