Telephone Moderator Controls

Available to all callers:

• *2  Raise or lower your hand
• *3  Enter or leave a breakout room
• *4  List commands
  *6  Mute or unmute your line

Available to call moderators only:

• *5  Meeting Lock
• *7  Toggle Mute Mode (see below for details)
• *8  Toggle entry and exit chimes
• *9  Start and stop recording
• *0  End Conference

Mute Modes:

Conversation Mode: Default mode where all participants may speak, mute or unmute themselves by pressing *6.
Q&A Mode: All participants are muted and can unmute themselves individually.
Presentation Mode: All participants are muted and can only be unmuted by the moderator.

Set a default Mute Mode for all calls:

You can set the default mute mode for all your calls in your account. Go to 'Settings' and then select 'Moderator controls' and click on your preferred default mute mode.

Note that this new setting will only apply to calls that occur or are scheduled after you change it. To change the default mute mode for calls already scheduled, you would need to cancel and reschedule them so the new setting is applied. Note that this new setting will only apply to calls that occur or are scheduled after you change it. 

What is an "Active Speaker" and How Does it Work?

An active speaker shows you exactly who is speaking in the online meeting room.

• The tile associated with the person talking will highlight yellow.
• In speaker view, their video/shared screen will be displayed large in the main window
• Their icon will move to the top of the participant list on the right of the meeting room

Use the 'pin' feature to deactivate the active speaker if you want to choose one person's video/shared screen to be always displayed, regardless of who is talking

Moderators can override the active speaker using the Spotlight feature described above.

How to Manage Your Call Online

To manage or moderate a meeting - whether or not you are taking part in the conference - just log in to your account from your computer, tablet or smartphone.

• If you don't want to connect audio and just want to moderate the meeting
  Select the arrow next to 'Start' and choose 'Without audio."
   
• If you don't want to connect audio and just want to share your screen in the meeting
  Select the arrow next to 'Start' and choose 'Screen share without audio."
   
• If you want to connect your audio and manage the meeting online, just select 'Start.'

How to Raise Your Hand During a Meeting

To raise your hand during a video call, please click on the "Raise" button on the bottom bar of the online meeting room.

Once a participant raises their hand, there are several indicators that there is a hand has been raised:

1. For the participant, the "Raise" button will go from grey to the conference room theme color
2. Other callers would be able to see a hand indicator on the participant tab and on the participant's tile when a hand was raised.
3. The moderator and the caller who raised their hand would see the raised hand on the participant tab. They can then tap it to lower it.

For callers who accessed through dial-in, please dial *2 to raise or lower your hand.

Spotlight: Pin Someone's Video For Everyone

Moderators now have the option to ‘spotlight’ any participant (including themselves). Activating this feature will change the layout to ‘speaker view’ for all participants and moderators, with the ‘spotlighted’ participant's video or screen-share taking over the main window. This will override active-speaker, gallery view, and any individual pin settings.

How an organizer or moderator can use Spotlight.

• Click the pin icon on your tile or on a participant's tile.
• Select "Spotlight - pin for everyone".
• Click the pin icon again, then select End Spotlight to deactivate this feature.

How to Change the Meeting Layout

There are three video call formats for participants to choose from. The default view for all users in most scenarios will be 'Gallery view'. If, as a host, you would like to manage what your viewers see. To switch between the three view modes, click the "Gallery view" button on the right of the top toolbar. 

Gallery view: The view format where all tiles are divided equally on the screen. A maximum of 25 video tiles can be visible at any one time. Left sidebar view: The main speaker or screen share will appear in the center of the main video feed, while other callers are in a sidebar on the left. Drag the left sidebar to the right to view more video tiles, or drag it all the way to the left to see only the main speaker on your display. Bottom bar view: The main speaker appears in the center of the main video feed, while other callers are displayed in a bottom-bar. Use the arrow button to hide participant video tiles if you want to focus on the main speaker or content being shared. Page size: If the meeting is in gallery view, you can choose between 9, 16, and 25 video feeds that will be displayed at any one time on the main window, regardless of how many total participants are in the meeting. Show myself: In gallery view when there are more than two participants, you can choose to hide your own video tile by toggling the 'Show myself' switch to the off position. Auto p2p view: If your view is set to ‘Gallery’ and only two participants are present in a meeting, the view will default to show your own tile small in the bottom bar and the other participant large in the main window (Bottom bar view). Once a third participant joins the meeting, the view will automatically switch back to the ‘Gallery’ view.