This article is intended to guide you through adding a domain using the Phone Portal.

What is a Domain?

Each organization has its own domain. There are 3 options to choose from:

1. Enterprise Domain (configurable PBX features)
2. Residential Domain (configurable PBX feature, no company directory)
3. Hospitality Domain: Review this article for Hospitality Domains

Enterprise Domain

An enterprise domain is designed for a structured organization or company and includes a company directory, as well as configurable PBX features. Users can interact with each other, view each other's presence, and utilize extensions. 

Enterprise Domains offer complete voicemail functionality, a company directory, and advanced features. 

Residential Domains

A residential domain is built without a company directory and without PBX features, similar to an analog telephone. Users in this domain cannot be assigned a scope of Office Manager or higher.

The following features are NOT available to Residential Domain users. It is best implemented with a grouping of users who do not need to associate with each other, such as for a product. 

Residential Domain users cannot use these features. 

• Time of day routing
• Presence (or a list of contacts)
• Extension-to-extension dialing
• Company directory

Voicemail Menus by Domain Type

Each domain type has different voicemail features. The table below compares these features, organized by the kind of voicemail menu. 

Domain Naming

Although periods, hyphens, and underscores are allowed in domain names, some carriers do not accept these values in headers. 

If a period is used as the very last character in the name, then functionality will be affected. For instance, this domain name CRTest. would break web phone registration. The domain name CR.Test would not break web phone registration. 

√ CR.Test
√ CR_Test
√ CR_Test.Sales-
√ CR-Test_Sales_

X CR.Test.

Lastly, for full functionality, we recommend adopting a domain name with 45 characters or fewer. 

Adding A Domain

From the top navigation, select "Domains," then “Add Domain”.
 

Basic Tab

In the Basic configuration tab, please note that once a domain name has been created, it cannot be changed. The name cannot include special characters, except for periods, hyphens, and underscores. Refer to the warning box below for important information regarding the use of a period.

Defaults Tab

The next screen is the User Defaults. Once set, these settings only affect new user defaults upon creation dialling. Changing these settings will not affect the voice-to-text functionality or the displayed Caller ID for existing users.

Limitations Tab

Limitations allow you to control the number of users or features an Office Manager Scope can add to the domain. Configure these limits according to the agreement with the client. 
 

General Call Limit Guidance

The number set as the call limit in both active & external allows X number of calls, which is less than X. This means that if the limit is set at 10 and 10 calls co-occur, the limit will block the 11th call. Our general recommendation is to allow at least 3 calls per user to account for voicemail, call waiting, answer confirmation, etc. Setting either limit to "1" will always cause problems; even a call from User A to User B within the same domain requires a value greater than 1. 

1. Call limits can be set at the user level, domain level, and connection level. This article explains explicitly the domain limitations.

2. If a user, domain, or connection limit is reached, then an error code will be returned to the originating side. It is the origination side that determines which audio, if any, is played.

3. If you are dealing with SIP trunking applications, lines are still relevant. In that case, you should consider using connection limits. These are configurable bi-directionally.

Recording Tab

The standard default for every domain is 1 GB, and 30 days for these settings (as seen below). If the client requires additional services, they can be added at a quoted price. Contact your representative for further information. 
 

Emergency Tab

The settings and defaults in this tab are focused on emergency calling. In this domain, for any users who do not already have an emergency address selected, the Portal will now display the domain's new address as their default. 

Emergency address locations can be set not only for individual users, but also for domains, sites, and devices. When more than one address has been defined, the precedence will cascade down from domain > site > user > device. 

Note that Emergency Addresses work in conjunction with Emergency Endpoints; you cannot give an Emergency Address without an Emergency Endpoint (a number) to call. 

Create a domain-wide address that encompasses the whole organization at the geographical location. The domain address will apply to all users within this domain.