Prerequisites Access to the portal At least Office Manager access permissions An Auto Attendant in your call flow About...
August 21st, 2024 449 views 0 likes
Prerequisites At least Office Manager portal access rights A call queue Callback requests are only active for 1...
August 21st, 2024 498 views 0 likes
Prerequisites To make these changes, you will need a user with at least `Office Manager` level permissions. If you do...
August 21st, 2024 444 views 0 likes
Prerequisites Available for a single domain only. Office Manager scope and higher. The editing of shared contacts is currently limited...
August 21st, 2024 481 views 0 likes
Prerequisites Access to the portal TTS Enabled and set up by your partner or tech support About Text-to-speech (TTS)...
August 21st, 2024 549 views 0 likes
Prerequisites Access to the portal Google authenticator app Please note, that if you sign in with SSO, you will...
August 21st, 2024 576 views 0 likes
Prerequisites: Access to the portal Access to a conference bridge. This article will go through the steps of...
August 21st, 2024 433 views 0 likes
Prerequisites Access to the portal Registration requirements Microphone and speakers Using Google Chrome (Only supported browser) Internet access with...
August 21st, 2024 488 views 0 likes
August 21st, 2024 378 views 0 likes
Prerequisites: Site Manager or higher user scope Portal Access Access to the user's sites. Accessing the Sites Defaults To...
August 21st, 2024 434 views 0 likes
Prerequisites Manager Portal access with Office Manager scope. Note - Please leave the Time Frame as "Default" when creating...
August 21st, 2024 706 views 0 likes
Prerequisites For Voicemail and Recorded name: Basic User permissions or higher is required. For Call Queues: Call Center Supervisor permissions...
August 21st, 2024 476 views 0 likes
Prerequisites: Basic User or Higher User scope A supported device (Yealink, Polycom, Htek, Grandstream) Button Builder is an easy-to-use...
August 21st, 2024 828 views 0 likes
Prerequisites: Adding new conferences requires an administrator to take action. Please contact support to get set up. This article...
August 22nd, 2024 458 views 0 likes
Prerequisites Portal access with privileges higher than Office Manager scope. Individual users and Office Managers can manage select features by...
August 22nd, 2024 1231 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will explain the user interface on the Active Calls...
August 22nd, 2024 406 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will cover some of the most common tasks that...
August 22nd, 2024 442 views 0 likes
Prerequisites: Portal access with Office Manager scope, individual users can manage some select features by logging in under their own...
August 22nd, 2024 429 views 0 likes
Prerequisites: Access to the Manager Portal Office Manager or higher scope If you wish to use a ringing tone...
August 22nd, 2024 465 views 0 likes
Prerequisites: User scope of Office Manager or higher. Advanced time-of-day (TOD) routing is done from the Domain Inventory Tab...
August 22nd, 2024 459 views 0 likes
Prerequisites: A user scope of Call Center Supervisor or higher This article covers the contact center statistics grid and...
August 22nd, 2024 486 views 0 likes
Prerequisites: Call Center Supervisor scope A registered device for your user This article discusses the Portal's Whisper, Listen,...
August 22nd, 2024 562 views 0 likes
When troubleshooting issues with your phones, a Line Test must be performed to identify network issues that could affect your...
August 22nd, 2024 521 views 0 likes
Prerequisites: An SMS Capable DID assigned to a user Email Notifications Enabled This article covers how to send an...
August 22nd, 2024 403 views 0 likes
Prerequisites: Office Manager permissions or higher It allows for the scheduling of Call Data Record (CDR) exports through the...
August 22nd, 2024 468 views 0 likes
Prerequisites: Basic User access. Call history allows you to review, filter, and export call logs for greater analysis. Displaying...
August 22nd, 2024 386 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. The Inventory page allows you to manage your phone numbers and...
August 22nd, 2024 502 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will show you how to set and configure Time...
August 22nd, 2024 462 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will go over Call Queue creation, features, and management....
August 22nd, 2024 872 views 0 likes
Prerequisites: Manager Portal Access with Office Manager Scope (and permission to add Extensions) This article covers how to set...
August 22nd, 2024 410 views 0 likes
Prerequisites: A configured voicemail box This article demonstrates the options available to you from the voicemail menu prompts. Tree...
August 22nd, 2024 401 views 0 likes
Deleting Users If you no longer need a user, you can delete the user from the system. From the Users...
August 22nd, 2024 489 views 0 likes
Prerequisites: User Scope of Office Manager or higher. This article will provide the steps and files needed to add...
August 22nd, 2024 470 views 0 likes
Prerequisites: A Portal Account set up with an extension. This article will go over the DND feature and how...
August 22nd, 2024 507 views 0 likes
Prerequisites: A scope of call center supervisor or higher This article covers the configuration and usage of the Dashboard...
August 22nd, 2024 497 views 0 likes
Prerequisites: SMS enabled DID Call Center Supervisor scope or higher This article explains the configuration and function of SMS...
August 22nd, 2024 733 views 0 likes
Prerequisites: Call Center Supervisor or higher permissions This article covers setting up the pre-queue options for call queues. Configuring...
August 22nd, 2024 910 views 0 likes
Prerequisites: A scope of Call Center Supervisor or higher This feature may require administrative changes for the domain to function...
August 22nd, 2024 719 views 0 likes
Prerequisites: Audacity 2.1 or higher Manager Portal Access This article will help you lower the volume of your custom...
August 22nd, 2024 373 views 0 likes
Prerequisites: Access to the portal Office Manager scope or higher Note: This optional feature comes at an additional cost ...
August 22nd, 2024 423 views 0 likes
Helpjuice Warning Callout Title Helpjuice Warning Callout Body Taking a Phone Home Depending on your office's network configuration,...
August 22nd, 2024 317 views 0 likes
Prerequisites: To add Emergency DLR E911 details to a domain a Manager Portal User with Reseller scope or above is...
February 18th, 2025 450 views 0 likes
Prerequisites: Access to the Manager Portal. 500 Number Limit Adding more than 500 blocked numbers will still be enforced in...
April 3rd, 2025 183 views 0 likes