DTMF Options

Timeout before the first digit: This allows users to set the amount of time to wait before a caller is routed. If no key is pressed. This is useful for Auto Attendants used to play messages before forwarding, as you can limit the timeout to 1 second instead of giving the caller a chance to dial an extension. 

Timeout after the last digit: This option allows users to set the time a caller has after pressing the last digit. This is useful for Auto Attendants that do not have Dial by Extension enabled, since the user can route calls to the dial pad menu immediately or give callers a little more time to press menu options or dial extensions, if desired. 

Max digits to accept: This option limits the number of digits a caller can dial within an Auto Attendant when selecting an option. This is useful for limiting calls to user extensions or dial pad menu options, since a user can limit the caller's options to one key for option settings 

Set Custom DTMF Settings

1. Log in to the Manager Portal 
2. Navigate to Auto Attendants
3. Select the Auto Attendant you wish to manage
4. Click the Cog icon on the right
   

   

5. Select Set Custom on the options you wish to customize.
   

   

6. Use the sliders to adjust the settings as desired, then click Done.
   NOTE: The sliders for both timeout settings are in seconds
   

   

7. Click Done