If your business structure requires multiple people to have administrative authority in the Partner portal, you can add additional administrators.

1: From the Portal, navigate to "Admins" → "Add Admin.”

2: Enter the new admin's email address, choose a username for them within the portal, and assign a password. Once all fields are completed, click "Save Admin.”

3: Click "View Admins" from the sidebar menu to ensure the new admin was added successfully.

Note: The error message below will pop up when adding an admin whose email address already exists in the system.

Add the '+' sign to the email address as a workaround to create an alias.

Delete an Admin or Change Their Password

If there is ever a reason to remove someone as an admin (change in responsibilities, leaving the company, etc.), it can be done from the "View Admin" page, but only by the original admin; this is to prevent malicious tampering. If the original admin is the one who must be deleted, please open a support ticket.

1: On the right-hand side of the screen, under the "Action" column, there will be three dots next to each user. Click on the dots (ellipses) for the user you want to modify.

Change a Password:

Please enter the new desired password for the selected admin twice to confirm that it matches. Click "Reset Password.”

Delete an Admin:

Selecting "Delete Admin" prompts this warning window:

Click "Delete Reseller Admin." You will get this confirmation message in the upper right-hand corner of the portal.