Create a SIP Trunk
Prerequisites:
- Reseller or higher User scope
- IP Address of the PBX
- Existing domain for the client
Notes:
Note1 - Caller ID must follow the NPANXX standard. The area code (NPA) must be a valid area code and the NXX must be a valid NXX. If the caller ID is not valid, then calls will not route properly and will need to be corrected before calls can be successfully made.
Note2 - Due to the lack of control on settings with PBX's, any SIP trunk that is created, the partner and/or client is responsible for any fraudulent calls that may arise from the device or connection being compromised.
Note3 - For the greatest level of security, it is recommended to use a static IP registration (our preferred method) vs the username and password registration.
Note4- Sip trunk will not work in a locked domain, has to be unlocked to register and recieve calls
Description
This article will show you how to set up an SIP trunk in the portal for use with a PBX.
Creating the Trunk
- Log in to the portal
- Select Trunks
- Click “Add SIP Trunk,” and a new window will appear.
- Enter the requested information under the Basic Tab.
Name – Name of the SIP trunk (should be the same as the domain name)
Domain – Domain this trunk will be attached to
Description – Short Description of the trunk/client
Relay Media – Select “Yes”
Trunk Type – Select “Bidirectional”
IP Control – Select “Static IP” Enter
IP Address - Enter the WAN IP address of the client's PBX.
Username and Password
Name – Name of the SIP trunk (should be the same as the domain name)
Domain – Domain this trunk will be attached to
Description – Short Description of the trunk/client
Relay Media – Select “Yes”
Trunk Type – Select “Bidirectional”
IP Control – Select “Require Registration”
SIP User – Create a username
SIP Password – This can be anything, but we recommend leaving it as the randomly generated password
- Select “Dial Planning & Limits”
Dial Translation – Leave at the default selection
Dial Permission – Select the appropriate permission
Inbound/Outbound Limits – Select how many calls can be made and received simultaneously; do not leave it as unlimited. - Also, remember to set call path limits on the domain
- Click “Add."
- Click on the SIP Trunk name, copy the information entered in step 4, and provide the following information to the client.
- SIP Domain
- Domain
- SIP User
- SIP Password
*When adding the SIP Trunk information to a PBX, the Hostname = SIP Domain