Faxing remains prevalent, with over 17 billion documents sent annually, and the global market is projected to continue growing. While the healthcare, legal, and government sectors rely on it for security and regulatory reasons, cloud-based solutions are gaining popularity among businesses due to their efficiency and seamless integration into existing systems.

• Annual document volume: More than 17 billion fax documents are sent each year.
• Business reliance: Around 17% of businesses globally still rely on faxing for critical operations.
• Market growth: The global fax services market was valued at $2.92 billion in 2021 and is projected to grow to $5.47 billion by 2027

Internet Fax

Internet Fax is a robust service for sending faxes. It is fully customizable, with three built-in cover page templates, the option to upload your business logo for cover letters, and the ability to manage/receive/send faxes through the web portal or email. You can configure up to 8 users per Internet Fax account. The service is fully encrypted, ensuring your data is protected, and it remains in Canada, making it fully compliant with PHIPA and HIPAA.

What It Can Do

• 500 pages per month target user/business
• Sophisticated Cover Pages (3 templates)
• Multiple File uploads per single fax
• Broadcast up to 50 different numbers at a time
• Shared with up to 8 users
• Delayed send options
• Send faxes from your email (email-to-fax)
• Inbound Notifications by portal and email
• All traffic remains in Canada and uses Canadian Servers

Portal Fax

Portal Fax is a basic, single-user experience designed for simple faxes, which can be managed directly through the assigned user's portal. Portal fax is less robust than Internet fax, as it does not include cover page support or forwarding received faxes to email addresses and other fax numbers. Any cover page must be built into the document, and the user's voicemail notifications must be enabled to receive alerts. The limit for portal fax is 200 pages per month.

What It Can Do

• A simple online portal access with error alerting
• Fair Use policy of 200 pages per month
• Supports popular file formats for sending
• Ability to preview and download sent and received faxes from the portal
• Send a single file per fax with as many pages as needed
• No additional cover page support unless integrated into the main uploaded file
• Received faxes follow the user's same voicemail notification settings (Portal & Email)

Physical Fax (HTTPS/Analogue)

The option exists to deploy a Fax ATA (analog telephone adapter) on-site, allowing the customer to plug it into their fax hardware. However, this has a higher long-term overhead due to hardware, paper, and ink/laser cartridge replacements, and would require a user account within the portal.