Great question! An Auto Attendant (AA for short) is like a virtual receptionist. It helps incoming callers choose extensions, departments, leave voicemails, etc. Auto Attendants have scripts that can be read by someone or via text-to-speech technology. Here is an example of an Auto Attendant script: 

"Thank you for calling XYZ Limited. If you would like to speak to our sales department, press 1. If you want to speak to our project implementation team, press 2. If you want to leave a message in our general mailbox, press 3."

Not necessarily; every business has different preferences and needs. You may already have a receptionist for call control, or you may want incoming calls to just ring all your users at once. You may even want an Auto Attendant for your main number, with additional numbers going directly to users.

That decision is completely up to you! With 11 keys at your disposal (0-9 and STAR), there are many possibilities.

 

Review this article to configure your auto attendant, "Working with Automated Attendants.”