Call Parking*

Updated at January 30th, 2025

The Call Parking feature allows you to put a call on hold from one extension (or device) and retrieve it from another extension (or device) with permission.

Android

To park a call:

  1. Tap on the ‘More’ icon to switch to the additional features set, and press the ‘Add call’ icon 

More Icon

 

Transfer Icon

  1. Choose a parking slot from the list, where you want to transfer a call (Park 1 or Park 2 demonstrated below).

Note: if all parking slots are busy, you will not see any parking slots in the list.

 

i:Numbpad Icon

iOS

To park a call:

  1. During an ongoing call, press the ‘Transfer’ icon.

Transfer Icon

  1. Select a parking slot where you would like to park a call and confirm action.

Note: if all parking slots are busy, you will not see any parking slots in the list.

Numpad Icon (1)

Retrieve a parked call on both Android and iOS

A parked call will be displayed in the Contacts tab above the list of users/contacts. It will be visible to all your colleagues, who can pick up the call from a parking slot.

  1. Navigate to the Contacts tab and click on a parking slot to retrieve a call.
  2. Confirm the action in the pop-up window to connect with the call waiting on a parking slot.

* Please check the availability of this feature with your PBX Administrator.

 

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