PBX feature codes will appear in the Microsoft Teams Phone Connector app on the “chat” tab. They appear as chat messages from the app, called “cards.”

They will also appear as notifications on the Teams activity feed.

If the enterprise does not use any feature codes, then call cards will not populate.
 

Troubleshooting Call Cards

If call cards do not appear for the user, the most common cause is that they have been erroneously removed from the Teams group created to facilitate app deployment. 

When an App is deployed, we automatically make all the users who are ‘Enabled Calling' members of the group to which the app is deployed. At that time, we will receive a unique confirmation ID for each member, which will be needed to send the message. 

The app will stop working correctly if the user is removed from this team. To check group membership, follow these instructions:

1: Check the Team name in the Microsoft Teams Phone Connector portal.

2: For the user in question, open their profile in Azure Active Directory (logged in as the enterprise admin).

3: Open their list of groups and check for the Microsoft Teams Phone Connector App team name. 

If the user is not a team member, simply redeploy the app in the Microsoft Teams Phone Connector portal. Delete the existing one, and allow time for Microsoft propagation.