Release Date: February 17, 2026 Product: UC Hospitality Version: 1.5.1

Overview

The February 17, 2026, update to UC Hospitality (V1.5.1) delivers four new features, four enhancements, and three bug fixes. These improvements focus on call center agent reliability, front desk phone deployment, Oracle PMS integration, and overall interface usability. All updates are applied automatically to cloud-hosted properties, and no action is required by administrators unless otherwise noted.

New Features

Agent Auto-Logout Notification

Agents using the UC Hospitality Console are now notified immediately when the system automatically logs them out of a queue following a missed call. Previously, an agent could unknowingly remain in an "offline" state without understanding why. A system-level pop-up notification now appears outside the browser window, similar to an incoming call alert, clearly informing the agent that they have been logged out and are no longer active in the queue. This reduces confusion and helps agents re-enter the queue promptly.

Affected areas: Hospitality Console, Queue Settings, Agent Status

Switch Phone to Front Desk Console

Phones can now be converted to a Front Desk Console configuration directly from the Inventory page, eliminating the need for manual re-provisioning. Eligible phone models now display a "Switch to Front Desk Console" button. Selecting this option updates the phone's device definition to the appropriate front desk model (for example, a Grandstream GRP2616 becomes a GRP2616-Frontdesk) and automatically provisions it with the correct front desk XML console. 

Affected areas: Inventory Management, Device Provisioning, Front Desk Console Deployment

Follow-Up Wakeup Call Support for Oracle API

UC Hospitality now fully supports follow-up (second) wakeup calls through the Oracle Property Management System (PMS) API. When a follow-up wakeup call is configured in Oracle, the system automatically creates a second wakeup call for the guest, requiring no additional setup. Previously, only the primary wakeup call was processed through the Oracle integration. This improvement enhances the guest experience by ensuring that both primary and follow-up wakeup calls are handled reliably and consistently.

Affected areas: Oracle API Integration, Wakeup Call Scheduling

Softphone Deregistration on Logout

The Hospitality Console now automatically deregisters the softphone whenever a user logs out, regardless of how the logout occurs, including manual logout and session timeout. Previously, softphone registrations could linger after logout, resulting in ghost registrations that could cause routing issues or complicate troubleshooting. With this fix, the softphone transitions cleanly to a "Deregistered" status on logout, improving call routing accuracy and system reliability.

Affected areas: Hospitality Console Logout Process, Softphone Registration

Enhancements

Wallboard Readability and Layout Improvements

The Wallboard interface has been updated to improve readability and overall usability for supervisors monitoring agent activity. Status indicators have been simplified for quicker recognition, column layouts are now configurable to fit different display needs, and a scrolling issue that caused the agent list to overlap the navigation bar has been resolved. The overall layout has also been cleaned up to reduce visual clutter.

Affected areas: Wallboard Agent List, Status Display, Layout Configuration

Enhanced Logs Page Filtering and Search

The Logs page in the Hospitality Console has been improved with new search and filtering capabilities. Administrators and support staff can now use a search bar to quickly locate specific entries, apply dropdown filters by event type (including Wake Up Call, DND, Check-In, Check-Out, and more), and narrow results by date and time range. This significantly reduces the time spent reviewing logs and makes it easier to pinpoint specific events during troubleshooting.

Affected areas: Hospitality Console Logs Page, Event Filtering

Agent Assist Auto-Scrolling Fix

The Agent Assist transcript panel now auto-scrolls correctly to the bottom of each new message during live calls. Previously, long or multi-line transcript entries would not fully scroll into view, requiring agents to manually scroll to read the complete message. The fix ensures the full entry is always visible while preserving existing scroll behaviour: auto-scroll pauses when an agent manually scrolls up and resumes automatically when they scroll back to the bottom.

Affected areas: Hospitality Console Agent Assist Panel, Auto-Scroll Logic

Timeframe Enable/Disable Toggle

Timeframe management has been simplified by replacing the previous reordering mechanism with a clear enable/disable toggle for each timeframe entry. Previously, the order of timeframes determined which were active, which was unintuitive and led to configuration errors. The new toggle approach makes it immediately clear which timeframes are active, aligns the experience with existing desk phone controls in the Portal and Hospitality Console, and reduces the chance of misconfiguration.

Affected areas: Timeframe / Night Mode Configuration, Portal and Hospitality Console

Bug Fixes

Console Tab Errors for Non-Call Center Accounts

An issue was resolved in which users logging in with a non-call-center account type saw errors displayed in the Console tab of the Hospitality Console. The Console tab now behaves correctly and consistently for all account types, eliminating unnecessary error messages that could cause confusion or prompt unnecessary support requests.

Affected areas: Hospitality Console, Console Tab, User Account Type Handling

Wallboard Status Colors and Labels Not Updating Correctly

A bug was fixed that prevented the Wallboard from displaying accurate agent statuses and corresponding colour indicators in real time. Agents on an active call were incorrectly shown as "Offline" without a red status indicator, and statuses such as "Lunch" were misreported as "Online" or "Offline." Status colours and text labels now update in real time and accurately reflect each agent's actual state.

Affected areas: Wallboard Agent Status Indicators, Status Colour and Label Mapping

Unexpected Right Border on Side Panel Menu

A visual inconsistency was corrected, removing an unwanted right-side border from the side panel menu of the Hospitality Console. The panel now displays as intended, with consistent spacing and no extra borders, improving the interface's overall appearance.

Affected areas: User Interface, Side Panel Menu

UC Hospitality is a cloud-hosted platform. All updates in V1.5.1 are applied automatically. No manual upgrade steps are required unless you receive a direct communication from the UnitedCloud support team.

If you have questions about any of these changes or need assistance with a specific feature, please contact Support.