Call Logs

The Call Logs view provides a detailed record of all calls handled by your AI agents. Access it by clicking the Logs button at the top of the AI Agents screen.

The log filters and the call logs table open.

Filtering Call Logs

The Filters section at the top of the page lets you narrow down the call log results:

• Agents: Dropdown to filter by a specific agent or view all agents
• Search: Free text search across transcript content
• Start Date / End Date: Date range pickers to view calls within a specific period

Click Apply Filter to update the results.

Call Logs Table

The call logs table displays matching results with a count (e.g., "143 calls found"). The table has the following columns:

Exporting Call Logs

Click the Export CSV button in the top-right corner of the call logs table to download all filtered results as a CSV file for offline analysis or reporting.

Viewing a Call Transcript

Click the View button on any call log entry to open the Call Transcript panel. This provides the full details of the call.

Call Details

The top of the transcript panel shows a summary of the call metadata:

• Agent: Which AI agent handled the call?
• Caller: The caller's phone number or "unknown."
• Duration: Total call length.
• Date & Time: The exact date and time of the call.

Summary

Below the call details, an AI-generated Summary provides a concise overview of the conversation. The summary includes:

A brief description of what the call was about

• Action Items: Any follow-up tasks identified during the call
• Sentiment: An overall sentiment rating (Positive, Neutral, or Negative) based on the tone and content of the conversation

Conversation Transcript

The full conversation is displayed in a chat-style format with colour-coded speakers:

• AI Agent (blue bar): Messages spoken by the AI agent
• Caller (green bar): Messages spoken by the caller

The transcript shows the complete back-and-forth dialogue in chronological order.

Tool Calls

When the agent executes functions during a call, these appear inline within the transcript as Tool Call blocks. Each tool call shows:

• Tool name: The function that was called
• Arguments: The JSON data sent to the function (e.g., extension number, PIN code)
• Result: The response returned by the function

Tool calls provide visibility into the actions your agent took during the conversation, making it easy to debug issues or verify that functions are working correctly.

Sharing a Transcript

Click the "Share Transcript" button at the bottom of the panel to generate a shareable link to the transcript. This is useful for sharing call details with team members or for review purposes.

Usage

The Usage Analytics view provides an overview of your AI agent activity and minute consumption across all agents. Access it by clicking the Usage button at the top of the AI Agents screen.

Usage Analytics Overview

The top-level Usage Analytics page shows aggregated usage across all your agents.

Time Period

Use the Start Date and End Date calendar selecters to view specific periods.

Per-Agent Usage Analytics

In addition to the top-level view, you can view usage for a specific agent by clicking the Usage Analytics icon (magnifying glass) on any agent row in the agent list. The per-agent view shows the same Voice Minutes chart filtered to just that agent, along with:

Call count: Total number of calls handled by the agent

Average duration: Average call length for the agent

Managing Usage

If you notice usage is approaching your plan limits, consider the following:

Review agent instructions: Ensure agents are handling calls efficiently and not engaging in unnecessarily long conversations

Optimize functions: Functions like call transfer can help route complex queries to human agents quickly, reducing AI agent talk time

Contact Support: If you need additional capacity, reach out to your representative to discuss plan adjustments