Mastering Domain Management: Training and Tools Guide
Prequisites
Basic User Training: Basic user permissions and access to the portal are recommended to fully leverage the training in the portal.
Office Manager Training: Office Manager or Call Center Supervisor permissions and access to the portal are recommend to fully leverage the Office Manager Training.
Managing your domain effectively requires a strategic approach combining technical knowledge and practical skills. This guide will walk you through essential techniques to master domain management and leverage training resources to enhance your expertise.
To become proficient in domain management, access comprehensive training materials that provide in-depth insights into system capabilities and best practices. Two primary training resources are crucial for your professional development:
Key Training Resources
Basic User Training Video Series: This foundational resource covers critical portal features, including:
- Portal overview
- Voicemail management
- Chat functionality
- Message settings
- Contact management
- Time frame scheduling
- Phone configuration
- Music and message on hold settings
- Call history tracking
Office Manager Training Video Series: This training series is a more advanced training series that provides a deeper exploration of:
- Advanced portal navigation
- User administration
- Conference management
- Detailed time frame configuration
- Auto Attendant configuration
- Call Queue configuration
- Comprehensive phone inventory management
- Call history