Access to a device configured on the UC Hospitality Portal to use the codes.
Access to the UC Hospitality Portal for Hotel Configuration.
Overview
Star codes (also called feature access codes) let you control phone features directly from your handset without logging into a portal or asking an administrator. Simply dial the code on your device to activate or manage the feature instantly.
This article covers all available star codes for UC Hospitality users.
How to Use Star Codes
Lift the handset or press the speaker button to get a dial tone.
Dial the star code exactly as shown (replacing "ext" with the actual extension number where applicable).
Wait for a confirmation tone or announcement.
Note: Codes marked as (midcall) must be dialed while you are already on an active call.
Voicemail Access
Code
Feature
Description
03ext OR *ext
Call/Transfer to Voicemail
Sends a call directly to a user's voicemail without ringing their extension. Also used to transfer an active call to someone's voicemail.
5001
My Voicemail Access
Accesses the voicemail box for the currently registered user.
5000
General Voicemail Access
Opens voicemail and prompts you to enter the extension you want to access.
Call Pickup & Paging
Code
Feature
Description
07ext OR **ext
Directed Call Pickup
Picks up a call that is actively ringing at a specific extension.
*8
Group Call Pickup
Picks up any ringing call within your site or department group.
*00
Self Pickup
Moves a call from one of your devices to another (for example, from the mobile app to your desk phone).
08ext OR *80ext
Intercom
Calls a target extension with auto-answer enabled. The device that is called must support auto-answer. If a user has multiple devices, only the primary (non-suffixed) device will auto-answer.
Call Forwarding
Code
Feature
Description
*72
Enable Call Forward Always
Turns on always-forward to the last number previously set.
*72NPANXXXXXX
Set Call Forward Always
Turns on always-forward to a specific phone number (replace NPANXXXXXX with the 10-digit number).
*73
Disable Call Forward Always
Turns off always-forward.
*90
Set Forward Busy
Enables forward-on-busy to the last number previously set.
*90NPANXXXXXX
Set Forward Busy to Number
Enables forwarding-on-busy to a specific phone number.
*91
Disable Forward Busy
Turns off forward-on-busy.
*92
Set Forward No Answer
Enables forward-on-no-answer to the last number previously set.
*93
Disable Forward No Answer
Turns off forward-on-no-answer.
Tip: NPANXXXXXX represents a standard 10-digit North American phone number (e.g., 4031234567).
Do Not Disturb (DND)
Code
Feature
Description
*78
Enable DND
Activates server-side Do Not Disturb. Note: calls made directly to the physical device may still ring.
*79
Disable DND
Deactivates Do Not Disturb.
Anonymous Call Blocking
Code
Feature
Description
*77
Enable Anonymous Call Block
Blocks incoming calls from anonymous or hidden callers.
*87
Disable Anonymous Call Block
Allows calls from anonymous callers again.
Miscellaneous Call Features
Code
Feature
Description
*69
Last Call Return
Call back the last person who called you.
70xx
Call Park
Parks an active call to a standard park orbit (replace xx with the desired orbit number).
Call Recording
These codes are dialled while on an active call.
Code
Feature
Description
*98
Start On-Demand Recording
Begins recording the current call. (midcall)
*99
Stop On-Demand Recording
Stops the on-demand recording. (midcall)
*96
Pause Continuous Recording
Pauses a continuous call recording for 60 seconds. (midcall)
*97
Resume Continuous Recording
Cancels the pause set by *96 and resumes continuous recording. (midcall)
Queue Management (Contact Centre Users)
Code
Feature
Description
*51
Queue Login
Logs you into all assigned queues.
*51ext
Queue Login (Specific)
Logs you into a specific queue by extension.
*52
Queue Logout
Logs you out of all assigned queues.
*52ext
Queue Logout (Specific)
Logs you out of a specific queue by extension.
*53
Queue Toggle
Toggles your login status across all queues.
*53ext
Queue Toggle (Specific)
Toggles your login status for a specific queue.
Need Help?
If a star code is not working as expected, check with your system administrator to confirm the feature is enabled on your account. Some features, such as call recording and queue management, require specific permissions or configuration in the UC Hospitality Portal.
For further assistance, contact Support through the help desk.