Call Detail Records (CDR ) formats explanation

Updated at March 10th, 2026

Prerequisites:

  • Access to the Portal is with a minimum of Office Manager scope is required to export call history in the Portal. 
  • All report execution times are based on the time zone of the user creating the scheduled report. All report data is in UTC/GMT.
  • Your organization must be added to the monthly distribution for the  Offnet Only Advanced Format report.  Please contact your representatives for access to this distribution. 
 

This article reviews the columns in the Portal CDR downloads and the file sent to partners subscribed to the monthly CDR receiving list.

Portal CDR - Call History Export

To access call detail records through the portal, navigate to the call history page. 

Fliter the Call Detail Records:

 

Select the "Columns" button to check fields  in the dropdown that you want to show in the view.

 

Filter the results by selecting the "Filter" button. The view can be sorted by selecting the options from the Call History Filters modal.  

 

Click the "Export" button to download the records that you have filtered.

 

 

To schedule a new export select the "Scheduled Export" button which opens up the "Schedule New Export" modal. This modal has two tabs: Basic and Options.   
You can export CDRs using the Portal, and there are three formats available: basic (the most recently used exported fields), advanced (the most commonly used fields), and standard (all available fields). The advanced format is the most common format used. The columns for each format are listed below.

Advanced Format:

  1. Direction    
  2. Domain    
  3. Name    
  4. Number    
  5. Time Start    
  6. Time Answer    
  7. Duration    
  8. Remote Number    
  9. Dialed Number    
  10. CallID    
  11. Orig IP    
  12. Term IP    
  13. Release Cause

Basic Format:

  1. Call Begin    
  2. Call Type    
  3. User    
  4. BTN    
  5. Duration    
  6. Disposition    
  7. Reason    

Standard Format:

  1. Call Type    
  2. Domain    
  3. User    
  4. BTN    
  5. Time Start    
  6. Time Answer    
  7. Duration    
  8. Remote Number    
  9. Dialed Number    
  10. CallID    
  11. Orig IP    
  12. Term IP    
  13. Release Cause    
  14. Territory    
  15. Cdr_id    
  16. Orig_from_name    
  17. Orig_req_uri    
  18. Orig_req_user    
  19. By_sub    
  20. Time_answer    
  21. Time_release    
  22. Time_talking    
  23. Hide    
  24. Tag    
  25. Id    
  26. Hostname    
  27. Mac    
  28. Cdr_index    
  29. Orig_match    
  30. Orig_domain    
  31. Orig_group    
  32. Orig_from_user    
  33. Orig_from_host    
  34. Orig_req_host    
  35. Orig_to_uri    
  36. Orig_to_host    
  37. By_action    
  38. By_domain    
  39. By_group    
  40. By_uri    
  41. By_callid    
  42. Term_match    
  43. Term_domain    
  44. Term_group    
  45. Time_ringing    
  46. Time_holding    
  47. Time_insert    
  48. Time_disp    
  49. Release_code    
  50. Codec    
  51. rly_prt_0    
  52. rly_prt_a    
  53. rly_prt_b    
  54. rly_cnt_a    
  55. rly_cnt_b    
  56. image_codec    
  57. image_prt_0    
  58. image_prt_a    
  59. image_prt_b    
  60. image_cnt_a    
  61. image_cnt_b    
  62. video_codec    
  63. video_prt_0    
  64. video_prt_a    
  65. video_prt_b    
  66. video_cnt_a    
  67. video_cnt_b    
  68. Disp_type    
  69. Disposition    
  70. Reason    
  71. Notes    
  72. Pac    
  73. Orig_logi_uri    
  74. Term_logi_uri    
  75. Batch_tim_beg    
  76. Batch_tim_ans    
  77. Batch_hold    
  78. Batch_dura    
  79. By_id    
  80. Route_to    
  81. Route_class    
  82. Orig_territory    
  83. Orig_site    
  84. By_site    
  85. By_territory    
  86. Term_territory    
  87. Term_site

Offnet Only Advanced Format CDR

Only eligible subscribers will receive this type of CDR. A request to receive this report must be made to your representative.

For rating purposes, IB/Inbound means calls made, while OB/Outbound means calls received.

  1. Local Time - According to MST/DST time.
  2. UTC Time - This is the time used in all rating systems. 
  3. ANI - Automatic Number Identification- is the phone number registered in the system as the Caller ID.
  4. Inpulsed Digits    
  5. Outpulsed Digits - Translated digits (if any) that will be sent to SBC (Session Border Controller) or carrier.   
  6. Raw Seconds - Duration of the call.    
  7. IB Billed Seconds - Rounded duration of the inbound call (vary according the type of the partner, Reseller or Service Provider, and has different rounding, 60/60, 60/30, 30/6, first number indicates how much time will be charged in the call by default and the second meaning after the first, how much time will be considered to charge.
  8. IB Currency    
  9. Inbound RevenueThis is, in most cases, the total charge for the call, including toll-free calls.   
  10. OB Billed Seconds - Rounded duration for the outbound call (also varies according to partner's type).   
  11. OB Currency    
  12. Outbound Cost  - Normally, this is the charge from the carrier that made the call.   
  13. Originating TG - The territory/domain that originated the call.   
  14. Terminating TG - The territory/domain/IP/SBC that terminated the call.   
  15. Originating Switch-specific Extra Field - Can be ignored for now.   
  16. Terminating Switch-specific Extra Field - Can be ignored for now.    
  17. IB-Rated Digits - This is the number used to rate the inbound call. This is where the rating recognizes the prefix, strips all special characters and translations, and returns an E. 164-format number.   
  18. OB Rated Digits - The number used to rate the inbound call. This is where the rating recognizes the prefix, strips all special characters and translations, and returns an E. 164-format number.   
  19. IB Region Name - The name of the "rate plan" used to rate the inbound call. It is helpful to identify toll-free calls and off-net calls.   
  20. OB Region Name - The name of the "rate plan" used to rate the inbound call. It is helpful to identify toll-free calls and off-net calls.   
  21. Originating Carrier ID - This is the ID of the "carrier" that originated the call, which will likely be the territory. This ID is an internal identification used by WebCDR and can be ignored.    
  22. Originating Carrier Name - This is the name of the "carrier" that originates the call, which will likely be the territory. (STD) indicates standard rate, and (TFN) indicates toll-free rates.    
  23. Terminating Carrier ID - This is the ID of the "carrier "that terminated the call, which will likely be the session border controller (SBC). This ID is an internal identification used and can be ignored.   
  24. Terminating Carrier Name - This is the name of the "carrier" that terminated the call, which will likely be the SBC.
  25. Treatment Code - Indicates how the call was treated (ended, transferred, denied, failed, etc).
  26. Completion Code - This field is usually empty.    
  27. Originating Span - Indicates the domain that originated the call.   
  28. Terminating Span - Indicates the domain that terminated the call, which will usually be empty.  
  29. Originating Channel - Indicates the user from the originating domain that originated the call.   
  30. Terminating Channel - Indicates the user from the terminating domain that terminated the call, which will usually be empty.   

For users receiving this file, they generally focus on the following fields:

  1. UTC Time - The date and time of the call.
  2. Raw Seconds - The duration of the call.
  3. IB Billed Seconds - Number of seconds charged for the call.
  4. Inbound Revenue -  The charge for the call.
    1. Originating TG - The territory the call belongs to.
  5. IB Rated Digits - The number called.
  6. IB Region Name - The region of the number called.
  7. Originating Span - The domain of the call.
  8. Originating Channel - The user who made or received (in the case of toll-free) the call.

 

 

 

 

Was this article helpful?

Print to PDF