Manager Portal
Voicemail Distribution Work-Around <New Release>
Voicemail Distribution Work-Around This article explains the work-arounds for establishing a shared voicemail box. At this time, voicemail extensions follow a single user, but there are ways to allow multiple users to access the same voicemail box. ...
Manager Portal User Scopes
Manager Portal User Scopes These different scopes allow for customizable view/access levels within the Manager Portal. User Scope Definitions These are the default access levels: An Office Manager is the highest scope that can be provided within a ...
Follow a Call With Cradle to Grave
Follow a Call With Cradle to Grave Review the full path of how a call from start to finish. Cradle for Grave is excellent for administrators who are curious about how a call got to a specific destination. Getting Started Please note, this feature is ...
Basic User Training Video Series
This article holds a series of short videos demonstrating the features in the portal and their location. Prerequisites Access to the business phone portal Videos 1. Intro 2. Manager Portal 3. Messages (All) 3.1 Voicemail Tab 3.2 Chat Tab 3.3 Settings ...
Office Manager Training Video Series
This article holds a series of short videos demonstrating the features in the portal and their location. Prerequisites Portal Access Certain features require Office Manager Scope or higher to access. Videos 1. Intro 2. The Manager Portal 3. Users 4. ...