Network Assessment Instructions
Prerequisites Windows 10 Computer that is on the same network as the phones Software license key What does this test do? This test allows you to perform a variety of tests on your clients sites, some of the tests include: Network assessment which ...
What Are They? Great question! An Auto Attendant (AA for short) is like a virtual receptionist. It helps incoming callers choose extensions, departments, leave voicemails, etc. Auto Attendants have scripts, that can either be read by someone, or ...
Contrary to popular belief, fax is actually growing in popularity. Fax grew 28% in 2018 and projections show a potential growth of 25% through 2019-2020 according to an International Data Corporation (IDC) comprehensive study. Internet Fax Internet ...
Call Queue Options
What is a Call Queue? Call Queues are highly configurable and come in many types. Types of Call Queues are: Round-Robin Ring All Linear Hunt Linear Cascade Call Park Round-Robin In environments like call centers, with heavy call traffic, or with ...
User Options for Implementation
In order for the technicians to create your users correctly, they need some information from you! Here is the absolute minimum they will need, and why: Name. Why? Because they have to call the user something! Email (if user has one). Why? This is how ...