Manager Portal
How To Connect A Phone To The Network And Power
How To Connect A Phone To The Network And Power Once the phone is assembled, follow the steps below to get the phone powered up and on the network. You have two options for network and power connections. 1) AC Power Adapter 2) Data switch with PoE ...
How to configure Multicast Paging via override code
Multicast Paging on phones via override code Multicast paging enables you to page from one device to another or even to a group of devices that supports multicast paging feature. This article provides a brief information on how to setup Multicast ...
Clear credentials of a phone in the portal
Clearing credentials of a phone Prerequisites Access to the United Cloud portal In the portal, click on inventory and then "phone hardware": Click on the edit button (the pencil icon) of the phone you'd like to clear credentials: Click on the ...
Provisioning your first phone
Prerequisites Access to the United Cloud portal The user has ALREADY been created. (If you dont have a user go here first) https://kb.iplogin.ca/portal/en/kb/articles/working-with-users Add the phone to the United Cloud portal 1. Go to the ...
Taking a phone home
Prerequisites Ensure you have a working network connection available for your phone For best results ensure your network complies with our network requirements The ability to power the phone Powering the phone All VoIP phones require some sort of ...
Set Up Provisioning Without Zero Touch
If the zero-touch server isn't automatically bringing the phone over to the new server, or if you are having issues, sometimes you will need to enter the provisioning server manually to provision the phone. The location of this is different entry ...
Setup Manual or Softphone Device
Unsupported phones and many unified communication softphones require manual configuration. The article below covers how to set up an account in the portal to be entered into the devices configuration. All Manually setup devices need to have their ...
Web Phone Troubleshooting
Web Phone isn't Ringing when a Call is Received This could be caused by a number of conditions, the most common are: Is the computer's speaker volume turned up? Does the computer have a working speaker\microphone or headset attached? Does the ...
When to use a Gateway or an ATA
This guide is used to help the user decide whether to use a Gateway or ATA. Prerequisites None Introduction Gateways and ATA's may look similar but they serve 2 different functions. If you have an existing PBX that does not directly support a SIP ...
Supported Devices
Updated - July 6, 2023 Most current list of supported devices. (Download attachment for excel file) Supported Devices End of Support Devices End of Life Devices
Change Local Listening Port
Prerequisites Office Manager Scope or Higher Access to phones web gui Steps to take based on Brand Polycom Log into web gui and navigate to Settings -> SIP. Locate the option "Local SIP Port" and change this to any random port number above 1024. We ...
Registering an Algo 8301 to a paging user extension
Register Period (seconds)Prerequisites Active internet connection laptop/desktop connected to the network which the device is connected Portal configuration Create a User in extension 5800 Navigate to new user Navigate to the "Phones" tab Click ...
Factory reset process
Prerequisites Reseller level permissions to clear credentials Access to portal First Step - Clearing Auth Credentials Before factory resetting your device you need to first perform a task in the portal. Please note, if you do not see these options ...