General
Customize Image Options for Phone Wallpapers
Applying Custom Images to Devices Several phone device series can display a company logo or customized image on the phone screen. The following table provides the parameters and device overrides to customize wallpaper images *(screensaver options ...
RMA Process
Agent & Client Support to diagnose issue with device Once qualified if there is an issue, ask for warranty check Once hardware arrives at UC, diagnose onsite Once issue is confirmed, if warranty still in play, start RMA process with vendor Follow ...
Setup Shared Line Appearances
Prerequisites Office Manager or Higher Scope Available lettered extensions to be used Setup Notes Each device must have their own extension (usually will be a lettered extension) Will not work in a Call Queue currently Some phones may require ...
UC Connect Video and Webinar Conferencing with Screen Share
Prerequisites Access to portal How to access the system by clicking on the link within the portal main header or navigate to: https://connect.iplogin.ca/video/ Enter your portal credential - Username = Extension@Domain e.g. 101@domian.com ...
Using Poly Studio With UC Connect
Changing UC Connect To Poly StudioWhen starting a meeting, before joining, click on device settings. If you have already started the meeting and joined, you can reach these settings by clicking the top-right menu button, then, click camera and audio ...
Windows OS SIPTAPI Installation Guide
The Windows Operating System includes TAPI as an abstraction layer that allows applications to initiate calls using a standard programming interface. It can be used by applications such as Microsoft Outlook, ConnectWise, and many CRMs to initiate ...
Prohibited and Limited Support Devices
Due to various factors, there are certain devices that are either prohibited or not supported on the hosted phone platform. The list below is meant solely as an example and is not to be considered a complete list of devices. Prerequisites none ...
Troubleshooting Common Problems
This article provides tips and information on common problems that affect hosted phone performance and how to troubleshoot those issues. Prerequisites Verify there are no service affecting outages at http://status.iplogin.ca/ Poor Audio Choppy calls ...
Prepare Your Network for Phones (line test, ports and protocols)
Prerequisites Active internet connection laptop/desktop connected to the network being tested access to the router/firewall of the network Router Compatibility You can visit our router compatibility chart to see if there are any known issues or ...
Unavailable Extensions
Local Information and Emergency Numbers When using the Business Phone or Residential service the following actions are unavailable: N11 Number Dialed Action Notes 211 Allowed for Extension Dialing to extension 211 if assigned. It will not work for ...
SIP Response Codes Reference and Error Codes
1xx Informational SIP Responses · 100 Trying – Extended search is being perform so a forking proxy must send a 100 Trying response. · 180 Ringing – The Destination User Agent has received the INVITE message and is alerting the user of call. · 181 ...