This article will show you how to set Time Frames and how to configure them for optimal results.
All Music On Hold tasks are performed from the Music On Hold page. To display this page, click the Music On Hold icon on the menu bar:
The following figure shows an example of the Music On Hold page.
A search field at the top-left of the page allows you to view the MOH files for a specific user by entering a file name, and then clicking the magnifying glass icon:
The button at the top-right side of the page refreshes the information on the page.
The following procedure describes how to add files. Only properly licensed music files can be used with the Music On Hold feature.
Setting | Description |
Browse | Adding a Music On Hold file: Use this button to upload a file in MP3 or WAV format. Click the Browse button. Navigate to the music file, click the file, and click Open. Editing a Music On Hold file: this field does not appear. |
Song Name | Enter a name for this file. |
Music On Hold files play according to the order in which they appear in the Music On Hold page, starting with the top file on the page, if the randomization setting is not selected. To change the order in which files are played:
There might be times when you need to edit the name of a Music On Hold file.
If you no longer need a Music On Hold file, you can delete it from the system.
To adjust Music On Hold settings:
Setting | Desctription |
Enable Music on Hold | Enable (check) or disable (uncheck) the Music On Hold feature. |
Randomize Music on Hold | Play Music On Hold files in a random order (check) or according to their order on the Music On Hold page (uncheck). |
Play introductory greeting | Play (check) or do not play (uncheck) an introductory greeting before playing the first Music On Hold file. If you check this check box, the New Greeting and Greeting Name fields appear for uploading or recording a greeting. Greetings must be in MP3 or WAV format: To upload a greeting file:
To record a greeting:
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