Working With Conferences

Working With Conferences

This article will cover conference bridges and how to create and manage them.


  • Adding new conferences requires an Administrator to action. Please contact support to get setup

Displaying the Conferences Page

All conference tasks are performed from the Conferences page. To display this page, click the Conference icon on the menu bar:

The following figure shows an example of the Conferences page. The  button at the top-right side of the page refreshes the information on the page.

Adding Conferences

The following procedure describes how to add conferences. When adding a conference, we recommend you require a leader to start the conference; otherwise, anyone with your participant code can use your bridge.

  • From the Conferences page, click the Add Conference button. The Add a Conference pop-up window appears.

  • Complete the fields.
  • Click Add Conference.
Setting                  Description

Enter a name for this bridge. The name should allow you to differentiate this bridge from other bridges you configured.


Select the conference type. Choices are:

  • Dedicated conference bridge = a shared bridge on its own dedicated extension.
  • Owned conference bridge = a bridge associated to a user on the system (for example, the bridge for user 111).
Extension Adding a conference: select the extension used to join this conference.
Editing a conference: read-only field that shows the extension.
Direct Phone Number 

Select the phone number used to join the conference.

Owned bridges also have a direct dial field, which is the number internal users can dial to access the bridge.

Leader PIN 

Enter the personal identification number (PIN) that the leader will use to authenticate access when joining the meeting. This PIN is private and should be known by internal staff only.

Participant PIN 

Enter the PIN that participants will use to authenticate access when joining the meeting. Distribute this PIN to all guests of the meeting.

Minimum Participants to start 

Select the minimum number of participants that must attend the conference before it can start.



Select the following options:

  • Require a Leader to start = when checked, the system requires a leader to start the conference. If unchecked, the conference call will start when the first participant joins, regardless of whether a leader is present.
  • Prompt all participants for their name = when checked, the system prompts users for their name when they call in to the conference call.
  • Announce participant arrivals/departures = when checked, the system either beeps or announces when a participant joins or leaves the conference.
  • Click Save

Editing Conferences

There might be times when you need to edit conferences. For example, you might want to change the leader or participant PIN.

  • From the Conferences page, either:
    – Click a name
    – Hover over a name, and then click the  icon at the far right of the Conferences page. For example:

    Either step displays the Edit pop-up window.

  • Complete the fields
  • Click Save.

Deleting Conferences

If you no longer need a conference, you can delete it from the system.

  • From the Conferences page, hover over the conference, and then click the  icon at the far right of the row. A confirmation prompt appears.
  • Click Yes to delete the conference or No to retain it.

Joining a Conference

There are several ways to join a conference.

  • Phones in your system can dial a dedicated bridge via the extension of the bridge. An owned bridge can be dialed by using the configured Direct Dial code.
  • Set a Direct Inward Dial (DID) number to the bridge for inside and outside callers.
  • Participants can call into your main number, and then be transferred to the bridge, or the bridge can be an option of the auto attendant.

When joining, the system prompts you for your password (either the leader or participant PIN, depending on your role).

Viewing Conference Statistics

You can display historical information about your bridge.

  • From the Conferences page, hover over the conference, and then click the  icon at the far right of the row.

  • A pop-up window shows statistics about the selected conference.

  • For more information about participants, click the hyperlink under the Participants column.
  • When you finish viewing the information, click Close to close the pop-up window.


    • Related Articles

    • Working With Active Calls

      This article will explain the user interface on the Active Calls screen. Prerequisites Manager Portal access with Office Manager scope.   Active Calls Page   Call Graphs The left side of the Home page shows call graphs. These graphs display calls by ...
    • Working With Call Queues

      This article will go over Call Queue creation, features, and management. Prerequisites Manager Portal access with Office Manager scope. Displaying the Call Queues Page All call queue tasks are performed from the Call Queues page. To display this ...
    • Working With Time Frames

      This article will show you how to set Time Frames and how to configure them for optimal results. Prerequisites Manager Portal access with Office Manager scope. Displaying the Time Frames Page All time frame tasks are performed from the Time Frames ...
    • Working With Automated Attendants

      Note - Please leave the Time Frame as "Default" when creating a new auto attendant.  Since Oct 19, 2020 there is a more strict enforcement of DTMF not being allowed while an Intro greeting is being played. If you provide instruction for a user in the ...
    • Working With Users

      This article goes over adding and editing user accounts. To see how to delete, reset or recycle users/ extensions see Article: Deleting, Resetting and Recycling Users Prerequisites Portal access with privileges higher than Office Manager scope. ...