When to use a Gateway or an ATA
This guide is used to help the user decide whether to use a Gateway or ATA.
Gateways and ATA's may look similar but they serve 2 different functions. If you have an existing PBX that does not directly support a SIP trunk, you will want to use a gateway to connect with us. If you already have an existing Domain and have a few analog devices that you still need to support, then you would be looking at deploying an ATA for those devices.
A Gateway allows you to connect your legacy PBX with a SIP Trunk. You will need a gateway that uses FXS (Foreign Exchange Subscriber) ports to connect with. Your legacy PBX would then connect into the Gateway which would be setup with a SIP trunk connection that communicates with us.
This method will allow you to keep your current infrastructure, user extensions, IVR setup, etc. and be able to take advantage of the benefits we offer with a SIP connection.
An analog telephone adaptor or ATA is typically used for single devices that need to connect with us. Most common use, is for residential users who wish to keep their existing phone.
ATA's will use an FXS port and will require a ethernet connection to connect with the domain. The domain will need to be setup with a user and an available extension to assign the ATA to.
Grandstream HT81x Setup
Prerequisites Access to the HT81x webgui Office Manager or higher user scope Manual device credentials found here SIP Trunk credentials will require a partner account or support to assist. This KB will go over how to setup basic functionality of the ...
Cisco SPA112/SPA122 ATA Manual Device Setup
Prerequisites Access to the Manager Portal Portal Setup Navigate to the Phones: Add Phone or Edit current phone: Device Setup Connect an analog phone to the Phone port of the ATA. Pick up the phone and press the star key four times: **** After the ...
How do I configure and use Dashboards? (Wall Boards)
This article covers the configuration and usage of the Dashboard feature within the phone portal which allows you to create customized dashboards or wallboards for call center environments. Prerequisites A scope of call center supervisor or higher ...
Synapse SIP Trunk Setup
How to setup a Synapse SIP Trunk as well as the Inbound and Outbound routes. Tested On: Synapse Deskset SB67010 - FW: 3.1.1 Synapse SIP Gateway SB67070 - FW: 3.1.2 Prerequisites: SIP Gateway SMB Telephony Deskset Up to date firmware for both SIP ...
Registering a Grandstream DP 720 handset and DP 750 base station
Prerequisites DP720 handset DP750 Base station Register Handset with the Base Station On DP750 Base station, press and hold Radio/Page button for about 7 seconds until radio LED starts blinking; or, access web UI > Status > DECT Status and press ...