Using Ringing (Ring Back) Instead of Hold Music

Using Ringing (Ring Back) Instead of Hold Music

Prerequisites

  • Access to the Manager Portal
  • Office Manager or higher scope


If you wish to use a ringing tone instead of music in your call queue, you will need to upload the attached .wav file to the music on hold for your call queue. 

Adding the New Audio File

Locate the Music On Hold section

  • Input the extension of the call queue that you want to change the Music on Hold for (extension range 5200-5299)

 

Select "Add Music"

  • Select the "Add Music" option, where a new window will pop up. 

 

Upload the New Audio File

  • Select "Browse" and locate the Ringback .wav file that you downloaded here
  • Enter a name for the audio file (ie. Ringback)
  • Click "Upload"

Finishing Up

Your screen will now refresh, and you will see the new addition to the Call Queue's Music On Hold. To add more files, please follow the steps again.

    • Related Articles

    • Uploaded Music on Hold is too loud

      This article will help you lower the volume of your custom music on hold to match the rest of the system prompts. This process is known as normalizing. This can be done from most audio editing software, we will be using Audacity for this ...
    • Working With Music on Hold

      This article will show you how to set Time Frames and how to configure them for optimal results. Prerequisites Manager Portal access with Office Manager scope. Displaying the Music On Hold Page All Music On Hold tasks are performed from the Music On ...
    • Setting up the Call back option on a call queue

      Prerequisites  - At least Office Manager rights - A call queue What is the callback feature? Callback is a feature that is exclusive to call queues. This feature is ideal for very busy call queues where callers may have to wait for an available agent ...
    • Adding Custom Holiday Music On Hold

      This article will provide you with the steps and files needed to add festive audio to your hold music. Prerequisites User Scope of Office Manager or higher. Backup Existing Music On Hold Backup your existing music by navigating to the Music On Hold ...
    • Audio Codec for Music and Messages on Hold

      Adding your own music for your domains Music and Messages on Hold can be anything you would like as long as long as it follows the correct codecs and bitrates.  Prerequisites Access to your manager portal Audio Codecs MP3 or WAV u-Law, 8000hz, 64 ...