Using Poly Studio With UC Connect
Changing UC Connect To Poly Studio
When starting a meeting, before joining, click on device settings.
If you have already started the meeting and joined, you can reach these settings by clicking the top-right menu button, then, click camera and audio setup.
Select the following from each drop-down option:
You can now join the meeting with the Poly Studio.
Chromecast Audio Issues when casting Desktop
Navigate to chrome://flags/
Using the search field, look for "Mirroring Service" and change from Default to Disabled.
You will need to restart Chrome for the changes to take effect.
When changing casting to Desktop, ensure that you uncheck the now available "Share Audio" before clicking Share.
Android UC Softphone
Please ensure that Battery Optimization is disabled to allow the UC Softphone to stay alert and not be put into a deep sleep. Please ensure that the setting "Allow on Top" or sometimes called "Draw over Top" is enabled for the UC Softphone to allow ...
iOS UC Softphone
Due to changes in iOS code structure in how PUSH events are handled, only iOS 13 and newer is supported. Scan the QR code or click here for the App Store Disclaimer Most issues with audio or call quality will be directly related to network issues. ...
UC Connect Video and Webinar Conferencing with Screen Share
Prerequisites Access to portal How to access the system by clicking on the link within the portal main header or navigate to: https://connect.iplogin.ca/video/ Enter your portal credential - Username = Extension@Domain e.g. email@example.com ...
Conference Bridge - Adding Participants using the Portal
Prerequisites: Access to the portal Access to a conference bridge. This KB will go through the steps of manually adding participants to a conference bridge. This is an alternative to the participant calling into the conference bridge. Users that ...
Using Ringing (Ring Back) Instead of Hold Music
Prerequisites Access to the Manager Portal Office Manager or higher scope If you wish to use a ringing tone instead of music in your call queue, you will need to upload the attached .wav file to the music on hold for your call queue. Adding the New ...