<Troubleshooting> UC Softphone on Samsung Phones

<Troubleshooting> UC Softphone on Samsung Phones

UC Softphone on Samsung Phones

Recommended settings to optimize Samsung phones running Android OS.

•Knowledge Base

Recommended settings to optimize Samsung phones running Android OS.

Samsung smartphones have several aggressive power saving features enabled by default that may cause issues with the UC Softphone app receiving incoming calls.

The following guide contains recommended settings to improve UC Softphone reliability and stability on these devices. The following guide was written using a Samsung S22 on Android 12.

Note: The following settings may result in the battery being drained more rapidly on your device.
 

Exclude UC Softphone App from Battery Optimization

      1.  Navigate to Settings -> Apps 
2. Select UC Softphone from the list
3. Scroll down and select Battery
4. Set to Unrestricted 

    

Disable Adaptive Battery


1. Navigate to Settings -> Battery and Device Care
2. Select Battery
3. Ensure Power Saving is disabled, then select More battery settings
4. Disable Adaptive Battery 
5. You may also optionally increase the processing speed if UC Softphone is slow to launch.


Select Processing Speed and select High or Maximum. 

Please note increasing processing speed maycause your battery to drain faster.

Disable App Sleeping

1. Navigate to Settings and search for Sleeping Apps
2. Disable Put unused apps to sleep

Disable Daily Optimization

1. Navigate to Settings and search for Auto optimize daily
2. Disable this feature completely

 


    • Related Articles

    • <Troubleshooting> UC Softphone General Troubleshooting

      UC Softphone General Troubleshooting A guide to help troubleshoot common issues with the UC Softphone app. You will require an Newer Android Smartphone running Android 9 or later or Apple IPhone running iOS 13 or Later to use UC Softphone. •Knowledge ...

    • Android UC Softphone

      Please ensure that Battery Optimization is disabled to allow the UC Softphone to stay alert and not be put into a deep sleep.  Please ensure that the setting "Allow on Top" or sometimes called "Draw over Top" is enabled for the UC Softphone to allow ...

    • iOS UC Softphone

      Due to changes in iOS code structure in how PUSH events are handled, only iOS 13 and newer is supported.  Scan the QR code or click here for the App Store Disclaimer Most issues with audio or call quality will be directly related to network issues. ...

    • UC Link CRM integrator

      Prerequisites: Windows Operating system License key Login credentials for the phone system portal What is UC Link? Uc link is a piece of software that can be downloaded and installed on Windows computers that allows you to easily integrate your phone ...

    • Desktop Softphone

      Desktop Softphone - Powered by Zoiper This is a generic label version that is powered by Zoiper OEM This app is a paid add-on, please contact sales for more information Login Login for the Desktop Softphone is the same login information that is used ...