<Troubleshooting> Softphone on Android not showing on the screen for incoming calls

<Troubleshooting> Softphone on Android not showing on the screen for incoming calls

Softphone in Android not showing on the screen for incoming calls

When using Softphone on Android in some cases Softphone will not pop on the screen for incoming calls, or when the phone is locked and this is due to some android permissions that could be preventing the Softphone app from working correctly.

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Softphone Android Troubleshooting Tips

How to turn on Background App Refresh on your Android Device

  1. From the start screen, pull down the notification bar for Settings.
  2. Tap the gear symbol in the top right-hand corner.
  3. In Settings, tap Connectionsand then tap Data Usage.
  4. From the Mobile section, tap Mobile Data Usage.
  5. Select Softphone app from below the usage graph.
  6. Tap Allow background data usage to turn on.
  7. Tap Allow data usage while data saver is onto turn on.

Enable Notifications

  1. Open your phone's Settings app.
  2. Tap Apps & notifications or Notifications. (Depends on the version of Android).
  3. Under Recently sent, find apps that you want notifications from
    • To find more apps, tap See all or More.
    • Select Softphone from the list.
    • You can turn on all notifications for the app. 

Tip: If you don't see "Recently sent," you're using an older Android version. Instead, tap App notifications and tap an app.
You can turn notifications, notification dots, and notification categories on or off. If an app has categories, you can tap a category for more options.


Draw over other apps on Android

1. Open Settings. Scroll down to Apps.
2. Tap it to open the list of all your apps n the device.
3. Tap the More menu (three dots) at the top right corner and choose Configure apps from the drop-down list.
4. Tap Appear on top and then locate the app(s) that use an overlay.
5. Tap the switch next to them to disable the overlay permission.

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