Time of Day (TOD) Telephone Number Routing

Time of Day (TOD) Telephone Number Routing

Advanced time-of-day (TOD) routing is done from the Domain Inventory Tab for your telephone numbers.  

Prerequisites

  • User scope of Office Manager or higher.
 

Enabling TOD Feature

A few quick options are all that are needed to route telephone calls to where you want them from the Inventory and Phone Number tabs:

  1. Enable Time Frames
  2. Choose the timezone for the Telephone Number
  3. Optionally, Add a Caller ID Prefix that will show on the phone's LCD display for inbound calls
  4. Pick the business (Domain) that the telephone number relates too
  5. Enable the DID (note: always choose yes, else it will ring out of service)
  6. Optionally, choose the date that the telephone number will go in service or leave blank for immediate use.
  7. Add any relevant notes for your reference in the Notes field.
 
 

Routing Options

  1. Select from one of the Time Frames you have already configured or use the Default one.
  2. Select the desired Treatment (User, Voicemail, Auto Attendant, Queue, Conference Bridge or SIP Trunk).
  3. Add as many Time Frame options as you want by selecting them from the drop-down and clicking the plus symbol, such as Holidays, Day Time, Evenings and others that you may have configured.
  4. Remember to drag and drop them in the order you want them checked from the left-hand column.  In the example below the system will 1st check that is is not a holiday and then 2nd likely route the call on the All Day rule.  The Default time frame will catch anything that doesn't meet any other criteria.
  5. Hit save and the changes are committed and Live!
  6. Test for the desired behavior.
 
 

New System User Creation (Time of Day - TOD)

A new system user TOD 14165551212  and extension 14165551212 will be created for this special routing feature. This is a non-billable system user of course and can be hidden from view by selecting the "Hide System Users" button in the Users Tab.

 
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