This article provides guidance for filling out the form to add a trunk profile from the reseller provisioning portal.

From the Enterprise Dashboard, Navigate to “Trunk" then "Profiles” and click "Add Trunk Profile" in the upper right corner.




Available Voice Routes: Select one of your already-configured voice routes from the dropdown menu. 

Trunk Type: Select the type of Authentication that your Trunk supports.

Description: What part of the business will this trunk service? Example: “Customer Service Trunk,” or “Downtown Office.”

Outbound Transport type: Select UDP, TCP, or combination.

DNS Lookup type: Host or SRV. NOTE: DNS/SRV is not compatible with proxy addresses that include ports. If your proxy address requires a port, you must use HOST.

Outbound Proxy and Port: sip.siplogin

Emergency Outbound Proxy and Port: Enter if configured on the trunk side. This is optional.

P-Asserted-Identity(PAI): Choose if it is from a number, the trunk default number, the trunk SIP user ID, or none. 

Codecs: Select your codecs in order of preference; codecs will be attempted in the order you arrange.

Topology Hiding: check if you want to enable Topology Hiding

CallerID/Name Policy: Give you the option to customize the Caller ID and Caller Name transmitted to upstream systems for outbound calls.

Domain: SIP Domain. Refer to the client’s account.

SIP User ID: This may be the same as the “Auth User” above, but some providers differentiate between SIP user names and SIP user IDs. This field will automatically populate to be "(Auth User)@(Domain)" as you fill in the rest of the form. Review for accuracy before submitting.

Auth User: SIP User name

Auth Password: SIP Password

When complete click “Add Trunk Profile” and review its status on the "SIP Trunk Profiles" page