Due to various factors, there are certain devices that are either prohibited or not supported on the hosted phone platform. The list below is meant solely as an example and is not to be considered a complete list of devices. Prerequisites none ...
When troubleshooting a particularly difficult networking issue that is affecting one or more phones collecting a packet capture from the device can provide insightful details to yourself, your IT company, or our support team. Prerequisites Access to ...
This list is under continual development. If you have any information to add in this article with regards to compatibility or updates to compatibility, please email any details or test results and configurations to support for review. Model Status ...
Added functionality that allows for encrypted RTP audio communications between SIP devices, known as SRTP (RFC-3711). SRTP works in conjunction with the TLS protocol for SIP traffic to secure all communications to and from the phones. ZRTP (RFC-6189) ...
Unsupported phones and many unified communication softphones require manual configuration. The article below covers how to set up an account in the portal to be entered into the devices configuration. All Manually setup devices need to have their ...