SRTP Audio Encryption Support
Added functionality that allows for encrypted RTP audio communications between SIP devices, known as SRTP (RFC-3711). SRTP works in conjunction with the TLS protocol for SIP traffic to secure all communications to and from the phones. ZRTP (RFC-6189) is not supported.
Enabling TLS AND SRTP
SRTP at this time must be enabled by support. Please contact support and request SRTP to be enabled including the domain name.
Enable TLS from PortalThe TLS transport protocol may be enabled by either editing the Phone Hardware from the Inventory or from within the Button Builder from the Additional phone settings by changing the Transport Method.
Prohibited and Limited Support Devices
Due to various factors, there are certain devices that are either prohibited or not supported on the hosted phone platform. The list below is meant solely as an example and is not to be considered a complete list of devices. Prerequisites none ...
Audio Codec for Music and Messages on Hold
Adding your own music for your domains Music and Messages on Hold can be anything you would like as long as long as it follows the correct codecs and bitrates. Prerequisites Access to your manager portal Audio Codecs MP3 or WAV u-Law, 8000hz, 64 ...
Registering an Algo 8301 to a paging user extension
Register Period (seconds)Prerequisites Active internet connection laptop/desktop connected to the network which the device is connected Portal configuration Create a User in extension 5800 Navigate to new user Navigate to the "Phones" tab Click ...
<Troubleshooting> WebPhone Troubleshooting
Troubleshooting WebPhone Steps to troubleshoot the common issues with the WebPhone. Review and click the below issue you are facing. If the issue is not listed, please contact support. Getting Started If you haven't already finished setting up your ...
Android UC Softphone
Please ensure that Battery Optimization is disabled to allow the UC Softphone to stay alert and not be put into a deep sleep. Please ensure that the setting "Allow on Top" or sometimes called "Draw over Top" is enabled for the UC Softphone to allow ...