Set Up Provisioning Without Zero Touch
If the zero-touch server isn't automatically bringing the phone over to the new server, or if you are having issues, sometimes you will need to enter the provisioning server manually to provision the phone. The location of this is different entry varies by phone model but is often similar. Example, Grandstream is in Maintenance > Provisioning.
Phone Model Specific Strings; (Note: All are HTTPS unless otherwise specified, if there is an option or radio button asks)
Go To network > TLS > TLS Applications > Uncheck Provisioning and SIP. Reboot the phone
Polycom OBi Firmware:
Manually Provisioning a Polycom
Prerequisites Access to the United Cloud portal The user has ALREADY been created. (If you dont have a user go here first) https://kb.iplogin.ca/portal/en/kb/articles/working-with-users Phone Configuration Steps Go to the GUI of the phone using the ...
Provisioning Polycom D230
Add the device to the portal just like any other supported phone. Once this is done, power up the device Get the phones ip address and access the web ui the default username and pass is admin/admin navigate to auto provisioning Change both Config URL ...
Htek Manual Provisioning
Prerequisites Access to phone web gui If your Htek phone requires the manual input of our provisioning url, please follow the steps listed below. Instructions Log into webgui of the Htek phone by entering its IP address (192.168.x.x) into a web ...
Factory reset process
Prerequisites Reseller level permissions to clear credentials Access to portal First Step - Clearing Auth Credentials Before factory resetting your device you need to first perform a task in the portal. Please note, if you do not see these options ...
Polycom Factory Reset without Admin Password
Prerequisites Physical access to the phone Polycom device MAC address Factory Reset Locate the MAC address (serial number) of the phone located on under the phone and write it down. Usually starts with 0004F2xxxxxx or 64167Fxxxxxx. Now write down ...