Rogers Hitron CGN3 - Disabling SIP ALG

Rogers Hitron CGN3 - Disabling SIP ALG

Rogers Hitron CGN3 - Disabling SIP ALG

On routers, disabling SIP ALG is very important. If you have a Hitron, this setting comes enabled by default and will need to be turned off.

What is SIP ALG and Symptoms?

SIP ALG inspects and manipulates VoIP calls. This causes many issues. If you have a Roger's Hitron router and are experiencing any of the symptoms listed below, please review the steps on disabling SIP ALG.

  1. Inbound calls not reaching the phone
  2. Inbound calls ringing the incorrect phone
  3. Dropped calls
  4. One way audio during calls
  5. Phone intermittently losing registration 

Disabling SIP ALG

 

Log into the router

 

  • In a web browser go to 192.168.0.1
  • The username will be cusadmin
  • The password is either password or your current Wi-Fi password

 ​

Change the Settings

  • Choose 'Basic' along the top
  • Select 'Gateway Function'
  • Disable SIP ALG
  • Click save




Reboot the Router

 

  • Choose 'Admin' along the top
  • Select 'Device Reset'
  • Click 'Reboot' and agree to the warning prompt




Once the device comes back online, SIP ALG will be disabled. If you continue to have any issues, please reach out to one of our Technical Support team members and they can assist. 


Finding the Router's Address (Window's PC)

  • On your Windows PC, press the 'windows' key and the 'R' key at the same time
  • In the box that appears, type in 'cmd' and press enter



  • This will bring up a black box on your screen, also known as the command prompt. Type in 'ipconfig' and press enter
  • In the list, look for a line that says Default Gateway, we are looking for the address that is next to it
  • In the below example, the router's address is 172.16.172.1

 



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