Prohibited and Limited Support Devices
Due to various factors, there are certain devices that are either prohibited or not supported on the hosted phone platform. The list below is meant solely as an example and is not to be considered a complete list of devices.
The following devices may not be used with your hosted phone system for the safety and security of the person(s) requiring the devices. You will be responsible for any and all liability caused by the installation of these devices.
- Health and Safety devices
- Medical monitoring devices
- Fire Alarms
- Emergency response monitoring
- Burglar alarms
Limited Support Devices
The following devices will be supported on a best-effort basis only.
- Fax machines
- Credit card terminals
- Postage machines
updated - June 29, 2021 Most current list of supported devices. Supported Devices Yealink Grandstream Cisco Polycom Htek Snom Avaya Yealink CP920 Yealink CP960 Yealink SIP-T19P E2 Yealink SIP-T21P E2 Yealink SIP-T23G Yealink SIP-T27G Yealink ...
SRTP Audio Encryption Support
Added functionality that allows for encrypted RTP audio communications between SIP devices, known as SRTP (RFC-3711). SRTP works in conjunction with the TLS protocol for SIP traffic to secure all communications to and from the phones. ZRTP (RFC-6189) ...
Capture PCAP From Htek Devices
When troubleshooting a particularly difficult networking issue that is affecting one or more phones collecting a packet capture from the device can provide insightful details to yourself, your IT company, or our support team. Prerequisites Access to ...
Cisco Routers (general)
Current Status Compatible; may require changes Suggestions Confirm model with support. Comments The Cisco routers we have encountered appear to be quality devices that are compatible with VOIP service, but may require some changes. **All routers ...
When to use a Gateway or an ATA
This guide is used to help the user decide whether to use a Gateway or ATA. Prerequisites None Introduction Gateways and ATA's may look similar but they serve 2 different functions. If you have an existing PBX that does not directly support a SIP ...