Provisioning your first phone
Prerequisites Access to the United Cloud portal The user has ALREADY been created. (If you dont have a user go here first) https://kb.iplogin.ca/portal/en/kb/articles/working-with-users Add the phone to the United Cloud portal 1. Go to the ...
Courtesy Phone Extensions
Prerequisites You will need a user to have a minimum of `Office Manager` level of permissions to make these changes. If you do not have this access, please contact support. Details Courtesy Phone Extensions allow you to associate certain low-use ...
Configuring Options for Call Queues
This article covers setting up the pre-queue options for call queues. Prerequisites Call Center Supervisor or higher permissions Configuring Queue Options Round Robin Round robin is a queue that routes callers to the available agent that has been ...
Talk-A-Phone VOIP-500 Setup
Prerequisites VOIP-500 Firefox 3.5 or higher Internet Explorer 8 or higher User Setup This device will need a manual device setup. For complete instructions on how to setup a manual device, please see the link here. Device Setup Enter the IP ...
Taking a phone home
Prerequisites Ensure you have a working network connection available for your phone For best results ensure your network complies with our network requirements The ability to power the phone Powering the phone All VoIP phones require some sort of ...