Prepare Your Network for Phones (line test, ports and protocols)
Prerequisites Active internet connection laptop/desktop connected to the network being tested access to the router/firewall of the network Router Compatibility You can visit our router compatibility chart to see if there are any known issues or ...
Taking a Phone Home
Taking a Phone Home 8 months ago Updated Depending on your office’s network configuration, you may be able to use your phone at home. Prerequisites A High Speed Internet connection, a routing device that supports port forwarding with administrative ...
Troubleshooting Common Problems
This article provides tips and information on common problems that affect hosted phone performance and how to troubleshoot those issues. Prerequisites Verify there are no service affecting outages at http://status.iplogin.ca/ Poor Audio Choppy calls ...
Manually configuring a grandstream device
You will need to get access to the phone's web GUI, this is done by navigating to the IP address of the phone on a computer that is connected to the same network as the phone. Once at the web GUI you will need to log in with either the ...
When troubleshooting issues with your phones it is crucial that a Line Test is performed to assist in identifying network issues which could affect your Quality of Service. Using Line Test Navigate to the Line Test Website and once there enter your ...