Network Assessment Instructions
- Windows 10 Computer that is on the same network as the phones
- Software license key
What does this test do?
This test allows you to perform a variety of tests on your clients sites, some of the tests include:
- Network assessment which tests:
- Concurrent Call Tests
- Speed test
- Voice quality
- Double NAT
- SIP ALG
- UDP Timeout
- Firewall TCP/UDP ports
- VoIP Quality
- This test runs a continuous quality monitoring test as long as the application is open
- This is useful for determining if there are network issues at specific times of the day that could be impacting call quality
- Call Testing
- This test set allows you to run concurrent test calls under different types of scenarios
- This is useful for checking if the network is capable of handling the call volume that is required by the site
Downloading and installing the application:
Before downloading the application you will be prompted to enter some information about the test site. Please see the below table for examples.
ABC plumbing INC
Your company email address
Company phone domain
Calgary McKnight office
Your purchased software key
ABC Plumbing, McKnight trail, etc ......
After entering this information you can click the "Download for Windows" button. Your download will then begin and your activation code will be displayed.
Please note you will only ever see this Activation code once so please save it somewhere safe.
Once the application has finished downloading please install it by following the installer's steps.
When you are finished installing the application please launch it and enter the Activation license key once prompted.
Done! The app is now installed and ready to begin testing the network for SIP compatibility.
Prepare Your Network for Phones (line test, ports and protocols)
Prerequisites Active internet connection laptop/desktop connected to the network being tested access to the router/firewall of the network Router Compatibility You can visit our router compatibility chart to see if there are any known issues or ...
Taking a phone home
Prerequisites Ensure you have a working network connection available for your phone For best results ensure your network complies with our network requirements The ability to power the phone Powering the phone All VoIP phones require some sort of ...
Talk-A-Phone VOIP-500 Setup
Prerequisites VOIP-500 Firefox 3.5 or higher Internet Explorer 8 or higher User Setup This device will need a manual device setup. For complete instructions on how to setup a manual device, please see the link here. Device Setup Enter the IP ...
Htek Manual Provisioning
Prerequisites Access to phone web gui If your Htek phone requires the manual input of our provisioning url, please follow the steps listed below. Instructions Log into webgui of the Htek phone by entering its IP address (192.168.x.x) into a web ...
Grandstream HT81x Setup
Prerequisites Access to the HT81x webgui Office Manager or higher user scope Manual device credentials found here SIP Trunk credentials will require a partner account or support to assist. This KB will go over how to setup basic functionality of the ...