Music and Messaging on Hold Options (MoH)

Music and Messaging on Hold Options (MoH)

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    • Related Articles

    • Working With Music on Hold

      This article will show you how to set Time Frames and how to configure them for optimal results. Prerequisites Manager Portal access with Office Manager scope. Displaying the Music On Hold Page All Music On Hold tasks are performed from the Music On ...
    • Adding Custom Holiday Music On Hold

      This article will provide you with the steps and files needed to add festive audio to your hold music. Prerequisites User Scope of Office Manager or higher. Backup Existing Music On Hold Backup your existing music by navigating to the Music On Hold ...
    • Uploaded Music on Hold is too loud

      This article will help you lower the volume of your custom music on hold to match the rest of the system prompts. This process is known as normalizing. This can be done from most audio editing software, we will be using Audacity for this ...
    • Using Ringing (Ring Back) Instead of Hold Music

      Prerequisites Access to the Manager Portal Office Manager or higher scope If you wish to use a ringing tone instead of music in your call queue, you will need to upload the attached .wav file to the music on hold for your call queue.  Adding the New ...
    • Audio Codec for Music and Messages on Hold

      Adding your own music for your domains Music and Messages on Hold can be anything you would like as long as long as it follows the correct codecs and bitrates.  Prerequisites Access to your manager portal Audio Codecs MP3 or WAV u-Law, 8000hz, 64 ...