Manager Portal User Scopes

Manager Portal User Scopes

Manager Portal User Scopes

These different scopes allow for customizable view/access levels within the Manager Portal.

User Scope Definitions

These are the default access levels:

An Office Manager is the highest scope that can be provided within a domain, it can view all information, make changes related to the domain that they belong to.

A Site Manager is a scope similar to an Office Manager, it can access all information and make changes but ONLY to the site that they belong to.

A Call Center Supervisor has access to all queues, call center reports and agents that the user is managing.

A Call Center Agent has the same access level as Basic User with the addition of being able to view and use assigned call queues. 

A Basic User provides access to information for that user profile only, as well as contacts that are in the domain that they belong to.


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