When troubleshooting issues with your phones it is crucial that a Line Test is performed to assist in identifying network issues which could affect your Quality of Service.
Using Line Test
Navigate to the Line Test Website and once there enter your email (required) you will not need to select your geo server unless you want to test multiple servers, the test will automatically select the best server based on your latency. Then press start to begin testing your network.
Understanding the Results
The speed at which you're receiving data over the internet.
The speed at which you're sending data over the internet.
The time (in ms) that it takes your network to send then receive a packet.
The difference in packet delay also described as the measurement of time difference in packet inter-arrival time.
The summary will appear at the bottom of the page after your test is complete. This will tell you your IP address, Internet Service Provider, estimated call quality, as well as let you know how many simultaneous calls your network supports based on the results.
Setup Shared Line Appearances
Prerequisites Office Manager or Higher Scope Available lettered extensions to be used Setup Notes Each device must have their own extension (usually will be a lettered extension) Will not work in a Call Queue currently Some phones may require ...
Prepare Your Network for Phones (line test, ports and protocols)
Prerequisites Active internet connection laptop/desktop connected to the network being tested access to the router/firewall of the network Router Compatibility You can visit our router compatibility chart to see if there are any known issues or ...
3CX SIP Trunk Setup
Tested Version - 18.104.22.1686 on July 9, 2020 NOTE - DNS-SRV on 3CX versions 15.5.15502.6 and above correctly failover when the first DNS entry is unreachable, but the 3CX system will not recheck the first entry until the second DNS entry is ...
Button Builder is an easy to use feature that allows BLF's, Speed Dials, and many more functions to easily be added to a supported phone. Prerequisites: Basic User or Higher User scope A supported device (Yealink, Polycom, Htek, Grandstream) Using ...
Setup Multiple Handsets to a Yealink W60/W52 Base Station
Prerequisites Office Manager or Higher user scope The W52 base station is capable of having 4 handsets assigned to it, and the W60 is capable of having 8 handsets assigned to it. This KB goes over how to setup the additional lines required in the ...